Bilingual Technical Specialist(Fr/En), Canadian Tire Corporation

Canadian Tire is looking to hire a bilingual (French/English) Technical Specialist for their Toronto location that will provide hands on application and hardware support for daily operations, including service, data and process integrity, configuration, user administration, reporting (data pulls) and optimization. This position requires to commute to our Toronto office location.

What You’ll Do

• Provide tier 2 support for CTC store retail technology.
• Ensure business and operational support documentation exists for knowledge sharing.
• Identify and raise risks as they relate to applications or hardware.
• Evaluate business processes to ensure operational processes and procedures align with support capabilities.
• Identify and communicate support requirements and develop troubleshooting and repair processes.
• Lead tasks related to transitioning activities from projects to production in areas of expertise.
• Exercise strong understanding of business processes and application usage to meet operational goals.
• Act as incident and problem coordinator where required. Facilitate regular meetings and working sessions with IT team members and different business units to address on going issues that require further understanding or analysis.
• Project delivery support including but not limited to store construction, hardware rollouts.
• Maintain documentation and provide knowledge transfer for other system support analysts.
• Collaborate with IT units and business stakeholders to fully understand the business processes and requirements supported by the applications.
• Evaluate gaps in process and operational support documentation and implement plan to address the missing information.
• Act as the incident or problem coordinator where applicable.
• Facilitate training sessions to ensure knowledge transfer and cross training across the support teams.
• Identification of root cause analysis and resolution of incidents reported by the monitoring systems and end users. Analyze incidents date and work with IT team members and business stakeholders to correct the issues.
• Participate in an on-call rotation to provide after hours support for our key business applications.
• Demonstrate strong leadership capabilities.
• Prepare and facilitate training sessions where required.

What You Bring

• Experience with SCCM, Intune, Active Directory, VMware
• Strong knowledge of Office 365 and Teams
• Ability to create and deliver training sessions.
• Ability to learn new concepts in a short timeframes and share knowledge between team members.
• Knowledge of processes and resources required to perform analytical and technical tasks on PC systems
• Ability to work in a team oriented, fast paced, and energetic environment with a drive to meet and exceed expectations.
• Strong knowledge of retail-based applications and business processes.
• MacOS, iOS and Android support
• Willingness to participate in an on-call rotation to support core applications after hours and during weekends.
• Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
• Ability to work on multiple projects/tasks while maintaining strict timelines to deliver results.
• Bilingual (English/French) language skills with excellent written and verbal communication skills
• Experience working with ServiceNow or similar ITSM tools
• Good understanding of hardware and networking components.
• Minimum of 5-7 years in IT support environment.
• Excellent analytical skills and understanding of common business analysis practices.
• Strong commitment to creating and maintaining documentation.

We Are Looking For Candidates Who Can

• Commits to results by taking personal responsibility for achieving mutually agreed upon individual/team objectives.
• Builds trust and credibility by consistently adhering to the organization’s business principles and values. Is seen as direct, truthful, and trustworthy by co-workers, vendors, and customers.
• Works collaboratively and cooperatively with others to achieve shared goals and objectives. Considers the wider team, function, banner, or the organization and takes action or makes decisions which support the success of those groups.
• Self-driven committed to high performance.
• Demonstrates a desire to help and serve internal/external customers to meet their needs. Is proactive, responsive, and focused on discovering, anticipating, and exceeding the customer’s needs.
• Must have a high level of confidence in own abilities.
• Recovers quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place here for you.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.