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Helpdesk / Technical Support (Bilingual English And French)

Company

Dawn InfoTek
Address Toronto, Ontario, Canada
Employment type CONTRACTOR
Salary
Expires 2023-10-11
Posted at 8 months ago
Job Description

Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.


We are currently seeking competent individuals to fulfill the role ofHelpdesk / Technical Supportto join our dynamic team for our client, one of the major banks.


Location:2 weeks training onsiteand then Hybrid work model –2 days onsite per month

Contract Duration: 6 months

Extension: Yes, possibility of extension

FTE: Possible (based on performance + vacancy)


Salary: $17.00-$23.00 per hour


Typical Day in Role:

- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level

- Troubleshooting customer concerns over inbound phone calls

- Enter commands and observe system functioning to verify correct operations and detect errors.

- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.


Must Haves:

  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
  • 1-2 Years Customer Service Experience
  • Fluent French/English - Mandatory (no exception)
  • 1-3 years of browser troubleshooting practices


Nice to Have

- Previous Help Desk or Contact Center experience

-Technical Help Desk Experience


Soft Skills:

  • Customer service
  • Problem solving skills,
  • Empathy, finesse and interpersonal skills.
  • Strong Verbal and written communication skills,


High ability to work independently and manage one’s time.

Education:

College/University in related field preferred but not required

Job Type: Fixed term contract