It Helpdesk Dispatcher Jobs

Description

Position at Toronto School of Management

Position Job Title: IT Helpdesk Dispatcher

Location: Remote

Reports To : Manager, IT Services

Specific Responsibilities

• Assign tickets to appropriate IT team members.
• Liaise with HR and other departments as necessary to provide technical and administrative support to students and staff members.
• Assist with Helpdesk activities for IT members and students.
• This position requires you to work remotely.
• Email correspondence
• Provide basic troubleshooting & follow-up for Office 365 accounts.
• Assist with the implementation and enforcement of policies and procedures.
• Support students with Office 365 Accounts and address student issues with those accounts, whether by phone calls, emails, or tickets
• Receive, evaluate, and prioritize Help Desk trouble tickets.
• Follow up on IT requests/tickets submitted via the issue tracking system.

Position Requirements

• Prioritizing and expediting tickets.
• Gathering information from users to complete a ticket.
• Demonstrate patience with users not comfortable with technology.
• Prior experience working with IT Helpdesk
• Troubleshoot Microsoft Office products, i.e., Outlook, Word, and Excel Communication skills are a must.