Analyst, It Support Services

Job Type: Permanent
Reference code: 124254
Primary Location: Toronto, ON
All Available Locations: Toronto, ON
Our Purpose
At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.

• Learn from deep subject matter experts through mentoring and on the job coaching
• Experience MyFlex and an agile work environment where work is what you do not where you do it
• Enjoy My Benefit Dollars - a flexible benefit to support your physical, financial and emotional well-being.
• Partner with clients to solve their most complex problems
• Have many careers in one Firm.
• Be expected to share your ideas and to make them a reality.
• Leverage the Deloitte CPA Advantage program, a comprehensive support program for CPA modules and the CFE.
• Have an impact that matters through pro bono and significant volunteer opportunities.
• Be empowered to lead and have impact with clients, our communities and in the office.
• Experience a firm where wellness matters.
• Experience MyFlex where reduced hours or seasonal work allows you to meet your personal goals.
• Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
• Build your leadership skills at Deloitte University.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Be encouraged to deepen your technical skills…whatever those may be.
• Grow your network and your knowledge by joining one of our many Employee Resource Groups.
• Build a network of colleagues for life

Do you enjoy collaborating with others to help solve problems? Keep reading!
What will your typical day look like?
You will leverage strong technical and analytical skills working independently, as part of a group, and collaboratively with other IT teams to identify, troubleshoot and resolve a range of complex technology issues. You will identify opportunities for innovation in client service delivery and process efficiency. You will participate in various types of projects including cyclical technology refreshes, National and/or Regional technology initiatives and acquisitions. You will collaborate with other ITS teams in order to continually identify, design and implement enhancements. You will work primarily out of Deloitte’s Toronto BAE office.
About The Team
Our Support Services team provides end-user support to our diverse base of professionals across Canada. As part of the larger Deloitte Management Services organization, we deliver internal services to the firm’s practitioners and staff. Our team works as the primary point of escalation for all technology-related issues in the supported practice offices.
Enough about us, let’s talk about you
You are someone with:

• Post-secondary education in an IT discipline, an ITIL Foundations Certification would be an asset.
• 2-4 years of experience providing hardware/software support in a Windows environment with advanced knowledge of supporting Microsoft Office suite of products. Familiarity with Microsoft Skype for Business, MS Teams, video conferencing systems and audiovisual systems (ex. Crestron, AirMedia).
• Strong, effective and clear communication skills, with an ability to adjust messaging appropriate to the audience.
• Experience working in a networked environment and ability to perform advanced troubleshooting of networked devices (laptops, tablets, mobile devices, printers). Previous experience supporting MacBook and Mac OS in a corporate environment.

Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You Shape How We Make Impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .
We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.