It Support Desk Specialist

This is a remote position.

TITLE: IT Service Desk Specialist (Tier 1)

INDUSTRY: Information & Technology

LOCATION: Remote

About the role:

Our client is currently seeking a highly motivated and skilled Service Desk Specialist to join their small but dynamic team. The ideal candidate will be able to focus on providing excellent IT support to their clients by using effectual problem-solving skills and resolve all assigned support requests, while still maintaining a positive and professional attitude when interacting with clients.

About our client:

Our client is a successful and growing Managed IT Service firm, who can supply a great working environment. We are looking for people who share similar ideas, attitudes, and want to make a positive impact in the IT world. If you believe you would fit well into this premier MSP, then we encourage you to apply today!

Qualifications:

• Ability to prioritize, multitask and work calmly under pressure
• Excellent English verbal and written communication skills
• Desire to learn new IT skills and genuine interest in technology
• Ability to work independently and within a team environment
• Detail-oriented, highly organized, and self-motivating
• Patience in solving technical problems with end users of varying technical aptitudes
• Strong problem-solving and decision-making skills
• Presents themselves in a highly professional, competent manner
• Enthusiasm for providing exceptional customer service
• Outstanding interpersonal skills
• Toronto Police background check is required

Required Technical Skills:

• Setup and troubleshooting of Firewalls, Switches and VLANs
• Ability to lift and carry computer equipment
• Microsoft Windows 10/11
• Valid G Ontario driver’s license and full access to a reliable vehicle
• Windows/Mac OS and hardware support
• Microsoft Office 365 Management
• Microsoft Server management, including Active Directory
• Daily maintenance of server backup jobs

Strong Assets:

• Citrix XenApp
• Experience at another MSP
• Microsoft, SonicWALL and Citrix certifications would be considered a strong asset
• ConnectWise, or other PSA (Professional Services Automation) system
• HPE ProLiant Server hardware
• Veeam Backup
• Automate/Labtech or other RMM (Remote Monitoring and Management) system
• SonicWALL Firewalls
• Hosted VoIP Phone Systems

Education and Experience:

• Ontario Full G driver’s license or equivalent
• 2-4 years of related experience
• Degree, diploma or certificate related to information technology
• IT support: 2 years in an MSP space

If Interested:

Please send your resume and project list in confidence to Kevin Budhram, [email protected] for consideration. You can also contact Kevin in full confidence at 416-731-3525 to learn more about this exciting opportunity.

We thank all applicants for their kind interest. However, only those with relevant experience will be contacted at this time. All resumes and project lists will be considered for all other current relevant roles as well as be kept on file for future consideration, so please don’t hesitate to apply.