Operations Support It Analyst

Description

• Do you want to be part of National Bank's transformation?
• Are you looking for a position that combines your knowledge in Financial Markets and your interest in Information Technology?
• Are you an experienced Operations support IT analyst, recognized for your relationship skills and enthusiasm in creating value-added solutions?

Being an Operations support IT analyst for Financial Markets means playing a key role in supporting, maintaining & stabilizing critical trading applications.

Your extensive knowledge of technology and platforms supporting trading applications will help you build and develop strong business relationships. We're counting on you to help make our partners' vision a reality.

Your Role

• Provide training to various new employees and assist with knowledge on all production processes.
• Provide level 1/level 2 support to all applications under Securities Lending business and provide assistance to all end users and identify any issues in production.
• Analyze all vendor applications and provide operational support to same and perform reviews.
• Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
• Maintain effective relationships with various business stakeholders including development/interfacing systems.
• Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
• Maintain, schedule jobs and troubleshoot processes to resolve all issues in a timely fashion.
• Administer and implement code deployments in different environments and ensure transition of plans to production.
• Provide on-call support during weekdays and scheduled coverages to support changes on weekends in rotational basis.
• Document all production applications queries in knowledge base and resolve all application issues within SLA.

We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer hybrid work (remote and in the office), work schedule arrangements to help you achieve work/life balance and flexible leave that you can take when it’s important to you.

Qualifications

Your profile:

• Experience working with ticketing tools such as Jira or Remedy or any other relevant ticketing tool (Desired).
• Experience working with monitoring tools such as Control-M or Datadog or Splunk or any relevant monitoring tool (Good to have).
• Knowledge of security & networking concepts will be good to have but not mandatory
• Knowledge of English (spoken and written).
• Bachelor's degree in a related field plus 5~10 years' relevant experience OR master's degree in a related field plus 3 years' relevant experience
• Positive attitude and self-motivated
• Exposure to ITIL concepts – Incident, Problem & Risk management.
• Good organizational skills, autonomy and initiative
• 3 to 5 years of experience with technologies - Java, Shell scripting, Python (Ability to navigate the code and Identify Issues/recommend solutions – No development involved in this role)
• Experience working in Agile mode (Scrum, Safe, etc.)
• Demonstrated political acumen
• Ability to work as part of a team and under pressure

Your Benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Generous pension plan
• Telemedicine service
• Preferential banking services
• Flexible group insurance
• Employee Share Ownership Plan
• Health and wellness program, including many options
• Employee and Family Assistance Program
• Initiatives promoting community involvement
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're Putting People First

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?