It Operations Analyst Iii [Td Bank]

Hours37.5Workplace ModelOnsitePay Details

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Operations is home to a team of highly-valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies. They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups. Component installation, maintenance and decommissioning, operational or help desk support, system performance, capacity and availability monitoring, migration, emerging technology assessment, implementation, release management and deployment support – you name it.

There's room to grow in all of it

Job Details

About This Role

We are looking for someone with diverse skills and some background in this space to carry out a broad range of operational service and support assignments. You'll join others in environment management, maintenance, monitoring, performance and incident management, as well as production support activities. There's meaningful work at every turn!

Here's Some Of What You May Be Asked To Perform

Meaningful work is fueled by meaningful performance and career development conversations with your manager.

• Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations.
• Partner closely with key stakeholders to improve production environment stability
• Effectively handle incident management for outages
• Share ideas to enhance revenue, customer experience, reduce costs.
• Promptly schedule packaging and new applications releases, engage partners. plan parallel work streams when possible
• May be involved in application deployment ("off the shelf" or in-house) and procurement.
• Must be able to commute to 740 Progress Avenue, in Scarborough regularly; 5 days per week
• Use meaningful metrics to monitor environment's performance.
• Become a "big believer" in change management discipline.
• Follow change management procedures. ensure proper testing, sign-off, monitoring.
• Participate in disaster recovery planning (Define, Review, Test).
• Get involved in business cases, RFI/RFP and service-level agreements.
• Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk
• Deploy base infrastructure components for all environments.
• Adhere to existing processes and standards, business technology architecture, risk and production capacity guidelines. plan, monitor and escalate issues as required.
• Monitor system life cycles, ensure specifications and functionality support business. objectives and architecture decisions.
• Join projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment.
• Provide expertise to other functional areas (technology, trends, and processes).
• Identify, address application/data issues, cross-capability and cross-release issues that affect application integrity.
• Ensure timely notification and escalation of possible issues/problems, options, and recommendations for prompt resolution
• Provide effective, day-to-day applications and systems support: identify, assess, recommend, escalate, resolve, report, document, communicate
• Provide quality service and solutions consistent with objectives and client requirements

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention.

Must Have Skills Include

• Service Now software experience
• Undergraduate Degree or Technical Certificate A+
• Able to sit/ stand/ bend for entire shift
• Microsoft Excel advance level
• Able to work in team setting
• Readiness to support installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders, if required
• Experienced working with vendors (Lenovo/ Dell, etc.)
• 3+ years relevant experience (Imaging/ repairing/ warranty validation)
• Candidate must be legally authorized to work in Canada
• Keep current with industry and/or business trends with active certifications
• Able to work without supervision
• Microsoft Certified: Power BI Data Analyst
• In-depth knowledge of the Lifecycle of Devices (Laptops/ PC/ Servers, etc.)
• Ability to work on low to moderately complex tasks under management guidance and supervision
• Continuously enhancing knowledge/expertise in business services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• Go getter attitude, self-motivated
• Microsoft Office 365 Certification
• Able to lift freely peripherals/ computer equipment/ servers, etc. up to 35- 50 lbs

Nice To Have

• Able to manage work volume and prioritize various projects deadline
• Warehouse experience able to pick/ pack and ship
• Shipping/ receiving understanding
• Be a team player
• Inventory Management
• G Class license

Additional Information

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking,

Company OverviewOur Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority

A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes … because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work

At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

InclusivenessOur Commitment to Diversity, Equity, and Inclusion

At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

How We're Helping Make An Impact In Communities

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!