It Technician Iii Jobs

Working knowledge or familiarity scripting skills Perl, Python and PowerShell

Pro-actively monitor, manage and improve availability and performance of the production environments and application layers to middleware and databases.

Excellent experience on systems like Windows, UNIX, and Linux

Excellent knowledge of databases like Oracle and SQL

Working experience of IT tools like Geneos, ServiceNow, Autosys, Jenkins, Dynatrace etc.

Working knowledge of file transfer protocols/tools like - CFT, FTP & SFTP

Experience with remote support (e.g., helpdesk/service desk, PC, phone, documentation and maintaining documentation)

Being knowledgeable and staying updated with new technology

Proficiency in Microsoft Office applications and 365 suite (email, sharepoint) experience

CompTIA A+ certification and/or relevant Microsoft certification is considered an asset

Experience with Windows Desktop and Server Operating Systems and back-end server support (e.g., setting up email accounts / file server permissions)

Experience running and terminating network cables

Effectively handle incident management for outages

Follow change management procedures. ensure proper testing, sign-off, monitoring.

Become a "big believer" in change management discipline.

Ability to work on low to moderately complex tasks under management guidance and supervision

Provide quality service and solutions consistent with objectives and client requirements

Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations.

Resolve or escalate all calls forwarded by Syntax Help Desk and ensure timely data entry into the ticketing system;

1 year of experience in the computer service field;

Excellent working knowledge of all Microsoft Office Suite applications especially Outlook, Excel, Word & PowerPoint.

Providing Tier 1+ and above technical support to a business unit’s employees;

Maintaining working components through repair and/or replacement;

Ensure adequate inventory for computers and spare parts;

Experienced, independent, and able to handle 15-20 projects per year without requiring excessive supervision or micromanagement

Exposure to data center environments; backups, redundancies, server management etc.

Experience with Windows domains, firewall and networking systems, phones, email and cloud services, virtualization, and certifications with technology as an asset

Ensuring risks are managed while minimizing their impact on projects and customers

5+ years of experience in the IT industry

3+ years of experience with a portfolio of completed projects in the IT industry

£117 a day Inside IR35

Create detailed logs and use support documentation to resolve or record incidents in an efficient manner.

Liaise with second and third level support teams to escalate and resolve problems where necessary.

Take a keen interest in IT, keeping up to date with latest technological developments.

Ensure adherence to corporate policies, including Equality & Diversity and Health & Safety.

Collect and record performance stats.

Offer on-site and remote support, by phone and email, to the company's users and all their retailers;

High flexibility and remote working

More than 2 years of experience as an IT technician / Helpdesk;

Knowledge of Windows Server, Active Directory and M365;

Knowledge of TCP/IP, VPN, DHCP, etc. network protocols;

Diagnose and resolve level 2 problems;

Educate and train users on basic IT procedures, such as password management and data backup.

High school diploma or equivalent; relevant certifications or technical training in IT support is a plus.

Proven experience in providing technical support to users in a professional environment, preferably in a medical or healthcare setting.

Strong knowledge of Windows and Mac operating systems, hardware troubleshooting, and software installations.

Excellent communication skills with the ability to explain technical concepts to non-technical users.

Strong problem-solving and analytical skills, with the ability to adapt to changing priorities and resolve issues efficiently.

Implement processes aligned to data management standards, ensure data quality and requirements are embedded in/adhered to within system development deliverables.

Respect TD's technology delivery practices, standards, project management disciplines.

Design, implement reporting platforms (e.g. modeling, ETL, BI framework) and complex ETL frameworks that meet business requirements.

Provide data analysis and requirements within enterprise platform (e.g. Hadoop).

Develop, maintain knowledge of data available from upstream sources and data within various platforms.

Ensure capture of requirements related to data privacy and security, governance and access controls.

Post-secondary education in IT or Electronics Engineering Technology, Telephony experience preferred, relevant experience will be considered

Train customers to use their equipment and provide technical service support (both remotely and on-site).

Avaya Cloud Office (Ring Central), Avaya IP Office, Cloudli (formerly Babytel) and/or Allworx on premise certified or equivalent experience preferred

You fit with Office Interiors’ six Core Values (our People, our Customers, our Environment, our Communities, Results and Integrity)

You are engaged in the community; community involvement is expected for every member of our team

Ability to work in a team environment

4+ years of related experience in Business Relationship Management

Experienced with organizational change, change management, and process improvement.

Drive projects and programs delivery in conjunction with the Enbridge Project Management Office (EPMO)

Work with Business and TIS stakeholders to establish benefits realization plan for expected business benefits.

Provide project delivery assistance to manage stakeholder relationships, monitor deliverables and ensure projects are delivered on time and on budget.

Manage identified issues and proactively identify risks and undertake corrective operational, corporate or technology actions.

Previous Ticketing System management experience in a corporate environment

Experience providing remote IT support

Work with Auvik's outsourced managed service provider

Previous help desk experience in a corporate environment

Okta or similar Identity Provider experience

Ensure all IT devices and systems are in working order to optimize operations

Experience with all Microsoft Technologies - Office 365, Azure, Windows 7-10, Server 2012-2019, AD, Exchange, Hyper V, SQL Server

Experience with VoIP telephony, both hosted and on premise

You Should Have Experience Supporting The Following Technologies

Responsible for Record Management both digitally and paper based

Executes work with new technology requiring Technical Knowledge of SAP, EAM, SYNERGY and MICROSTATION

Reviews gas distribution system pressure requirements and reliability requirements (Looping)

Develop and manage ongoing relationships with customers and key stakeholders within the jurisdiction (City and Town Managers and Consultants)

Completes Permit, Construction and as built drawings for C&M staff

Reviews digital redlining and paper mark ups from field staff and construction design and updates records

2 to 3 years of relevant experience;

Previous experience working with a ticket tracking system;

Knowledge of computer components, printers, etc. ;

Knowledge of Microsoft network environments;

Knowledge of Apple iPad / iPhone products desirable;

Experience working in a decentralized environment (multiple sites).

Bachelor's degree in Computer Science, Information Systems, Business Management, or equivalent experience.

Find creative solutions to improve Salesforce usage and meet business requirements.

Translate Business Requirements into clear instructions for developers.

Design and execute tests based on requirements.

3-5 years of experience as a Salesforce functional analyst.

Lead the analysis, design, and implementation of system components within a team of experts.

In-depth knowledge of the Microsoft Office software suite;

Advanced English skills, both written and verbal;

Provide troubleshooting and resolution services to users;

Test and install computer hardware/equipment;

Install, maintain and upgrade equipment; troubleshoot and resolve problems;

Supply construction site equipment (printers, photocopiers, phones, cell phones, computers, Internet connections);

Microsoft certification, knowledge of videoconferencing systems and experience in investment management software support (e.g., Bloomberg) are assets;

First point of contact with staff when troubleshooting computer and systems issues both onsite and remote

You have three (3) to five (5) years of relevant experience providing IT technical support;

You have an in-depth knowledge of concepts relating to Active Directory, Intune, NTFS security, Terminal Servers environment and Smartphones;

You have experience working with an ITSM and ITAM systems;

You have sound knowledge of information security practices.

Perform any other task assigned by the manager.

Minimum of 3 years previous experience working as IT Tech. Support or Help Desk Tech.

Microsoft Certified Systems Engineer (MCSE) Certification would be very advantageous.

Working experience with Microsoft Products, especially Word, Excel, Outlook, Visio, and PowerPoint.

Experience with PC and Server/Storage Hardware.

Working Knowledge of Network switches and cabling.

Offering information and support to users

Academic background in Computer Science/IT (technical diploma/post-secondary education)

Strong Problem solver with excellent troubleshooting skills

Superior customer service and communication skills

1+ year(s) of experience servicing computer equipment/servicing users with technical issues is an asset.

Experience with Office 365 and VOIP phone experience