It Operations Technician Jobs

Leclerc is a family business with 117 years of experience, tradition and know-how passed down from people with heart. Thanks to our 1,400 employees in nine plants in Canada and the United States, we are constantly innovating to exceed the expectations of both small and large appetites.

Working at Leclerc means...

• Enjoy free use of the sports facilities (basketball court, training room and cardio room)
• Enjoy quality meals at low prices in the cafeteria (unlimited coffee, tea, cookies and bars)
• Integrate a rich company culture (Christmas, birthday and maternity gifts, use of the Poka platform and more)
• Take advantage of job security and opportunities for advancement within the company
• Benefit from a complete benefits program (drug and dental insurance, 1 week of sick leave [conditions apply], telemedicine, group RRSP with employer participation and more)
• Starting a new job with paid and adapted training
• Save on our delicious products and discover exclusive novelties
• Working in a family business
• Evolving in a clean, temperate environment with the latest technology

Summary Of Function

Under the supervision of the IT Service Center Director, the IT Operations Technician is responsible for providing efficient and courteous IT operational support to users.

Responsibilities

• Provide users with efficient working tools;
• Ensure effective backup of equipment identified as critical;
• Be available for interventions at the Group's various sites.
• Follow up on tickets escalated to the system;
• Maintain sufficient computer equipment and supplies;
• Actively participate in internal and user projects;
• Install, receive, ship and move equipment as required;
• Handle urgent requests received over the phone or escalated;
• Follow up on repairs;
• Plan preventive maintenance for certain equipment;
• Help our users perform;
• Maintain technical documentation of equipment and software, as well as technical procedures and methods;
• Work in collaboration with internal infrastructure, development and production teams, as well as with the various external partners who provide IT support services to the group;
• Rigorously maintain our environment;
• Maintain computer depots in good condition;

Skills And Abilities Required

• Knowledge of Microsoft network environments;
• 2 to 3 years of relevant experience;
• A+ certification desirable;
• Demonstrated interest in customer service and teamwork;
• Experience working in a decentralized environment (multiple sites).
• Demonstrated ability to solve problems quickly;
• Knowledge of Apple iPad / iPhone products desirable;
• Demonstrated ability to configure and diagnose workstations;
• Previous experience working with a ticket tracking system;
• Knowledge of computer components, printers, etc. ;
• Proficiency in Windows & O365 environments;
• Manufacturing experience desirable;
• Completion of a DEP or AEC in computer support;
• Knowledge of telephony desirable;
• Good learning skills;

Biscuits Leclerc is committed to recruiting and hiring the best candidates for all roles and is committed to integration and equal opportunity. Upon request, Biscuits Leclerc will provide suitable accommodations during the recruitment and hiring process to candidates with accessibility needs due to disability to ensure that the standards outlined in Accessibility for Ontarians with Disabilities Act (AODA) are upheld. If you require an accommodation during the application or interview process, please contact the HR responsible at 613-632-0777 ext: 4204