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Operations Lead- It Jobs
By Dawn InfoTek At Canada
Supports management efforts to execute a robust training schedule and assign workstation responsibilities fairly.
Provides insight and support to management during planning, organizing and successful implementation of projects affecting the unit’s operations.
1) 5+ years of experience in a Operations Lead role, preferably in a technology environment.
2) Strong analytical skills with the ability to identify and solve complex problems.
3) Experience with Agile methodologies and the ability to work in a fast-paced environment.
4) Prior experience with Data Flow and Manipulation
It Operations Servicenow Admin
By Elastic At Montreal, Quebec, Canada
Knowledge of the Core Modules of ServiceNow (Change Management/ Incident / Problem / CMDB)
Familiarity with device management systems (JAMF, Meraki, and Intune)
Superb communication, documentation, and customer service skills
2+ years of ServiceNow experience and providing IT support in a corporate environment.
Some experience working with Mac OS platforms and Windows operating systems
Experience in cloud-hosted solutions (G-Suite, OKTA, NetSuite, Salesforce)
It Operations Analyst Jobs
By TMX Group At Toronto, Ontario, Canada
Be part of an on-call rotation for production issue and change management
Liaise with varying teams to identify and resolve project/change requirements
5+ years of relevant experience within IT with financial and or mission critical systems
Great teammate who is willing and able to meet challenging project requirements and schedules
A self-starter who can proactively manage their time and priorities to be successful
Hands-on experience with all or one of: BMC Control-M, ServiceNow
It Operations Jobs
By TEEMA At Vancouver, British Columbia, Canada
Core Competencies (Knowledge, Skills, and Abilities):
• Manage the IT ticketing system to ensure that Service Levels are met.
Completion of a degree or diploma in Information Technology; or equivalent work experience in a similar position.
• 5+ years of IT user support and operations experience.
• Excellent customer service skills with a focus on quality and customer satisfaction.
• Ability to support remote staff.
It Operations Manager [Pal]
By CareerBeacon At St John’s, Newfoundland and Labrador, Canada
5+ years of IT operations management
Experience with traditional IT support tools and systems like; SolarWinds, remote desktop, ticketing systems and monitoring and logging tools
Expertise in data centre management and data governance
Delegate specific service desk responsibilities to team members to create specialization and increase service delivery performance
Strong written and verbal communication skills
Good presentation skills and the ability to communicate technical concepts to non-technical personnel
It Sales Operations Manager
By Robert Half At Montreal, Quebec, Canada
-3+ years of IT service Sales Operations Management experience
-Experience in partnership-level management (including vendor management)
-IT MSP or IT VAR experience
-Strong in English with working French
-Proficiency with CRM tools (Salesforce) and analytics
-Analytics (sales, customer success) and reporting (BI)
Director, It Operations Jobs
By H&R Block Canada At Calgary, Alberta, Canada
Knowledge of application security, networking and Identity and Access Management desirable.
Manage and lead improvements in the IT Service Management practice such as change and problem management.
Establish IT departmental goals, objectives, standards, and operating procedures that support business goals in collaboration with senior management and stakeholders.
Bachelor’s degree in computer science, Management Information Systems or similar required.
Minimum 10 years of experience in IT at a Senior Manager level.
4. Vendor and Budget Management:
It Operations Specialist Jobs
By Wealthsimple At Toronto, Ontario, Canada
Experience working with a Device Management [MDM] platform (e.g. Intune, AirWatch or Jamf)
Expert-level knowledge of iOS and Android with a minimum of 2+ years of prior experience
Has exceptional communication skills coupled with the ability to communicate effectively to both technical and non-technical folks
Experience with SaaS technologies (e.g. Jira, Slack, Box, Adobe, Salesforce, etc...)
Experience working with a ticketing system (e.g. Zendesk, Intercom or Jira Service Desk)
Familiar with A/V and remote presence technologies, both hardware and software (e.g. Zoom VC)
Specialist, It Operations Technical
By Ontario Health | Santé Ontario At Toronto, Ontario, Canada
Strong knowledge of workflow tools such as BMC Remedy or other case management and ticketing systems. Experience with server administration.
Knowledge of service management, control, and architecture frameworks such as ITIL.
Strong knowledge of system administration, user provisioning and access management required.
Knowledge of scheduled maintenance and deployment/release/patching activities. ITIL certification V3 / V4 Foundation preferred.
Knowledge of Ontario Health IT systems to ensure product dependencies are identified and managed.
Ability to work at a medium level of autonomy based on direction from a lead and/or management.
It Operations Shift Manager
By Affinity At Burnaby, British Columbia, Canada
• Experience in an IT Operations management role with direct supervisory responsibilities.
• Experience supporting an enterprise Server environment including Microsoft and Unix operating systems.
• Experience with Operations monitoring practices and tool sets.
• Experience with ITIL processes [E.g. Change, Incident, Problem] required and ITIL designation preferred.
• Sound judgment and decision making skills
• Team player with well-developed interpersonal skills
It Operations Shift Manager (3968)
By New Value Solutions At Vancouver, British Columbia, Canada
Experience in an IT Operations Management role with direct supervisory responsibilities
5+ years of experience in an IT Operations Management capacity within a complex enterprise environment
Knowledge / experience with current network architecture/standards and industry best practices required to implement and maintain a reliable data network
Performs incident and event triage with support from HUB resources and manages resolution and/or routing based on established procedures
Maintains regular contact with Operation Managers and teams to maintain currency on technical standards, tool sets, and operational practices
Public sector / health experience is preferred
It Operations Specialist (Avg)
By 407 ETR At Woodbridge, Ontario, Canada
2+ years working experience with ServiceNow or comparable IT Service Management toolsets
Experience with the incident and problem management lifecycles
Ensure all incidents are properly reported, addressed, updated and closed in accordance with predetermined Service Levels, Incident and Problem Management processes
3+ years practical experience with Operations and Monitoring practices
2+ years practical experience using batch scheduling tools such as IBM Workload Scheduler (IWS)
Bachelor’s degree in Computer Science, Computer Engineering or equivalent training and experience
It Operations Manager Jobs
By Positive Fulfillment Services Ltd. At Toronto, Ontario, Canada
Supervise IT Data and Support Team Members to improve service offerings, reduce time-to-delivery, and adhere to SLAs.
Update existing C# codebase to make changes based on requirements submitted by internal and external users.
Experience in 3PL Logistics & Warehouse Fulfillment (GMP) is an asset.
Excellent communication and interpersonal skills.
Experience managing software products from conception to launch.
Experience working closely with development teams.
It Operations Technician Jobs
By Auvik At Waterloo, Ontario, Canada
Previous Ticketing System management experience in a corporate environment
Experience providing remote IT support
Work with Auvik's outsourced managed service provider
Previous help desk experience in a corporate environment
Okta or similar Identity Provider experience
Ensure all IT devices and systems are in working order to optimize operations
It Operations Analyst Jobs
By Altis Technology At Weyburn, Saskatchewan, Canada
▪ Supervise the incident management process to restore normal service operation as quickly as
▪ In charge of Problem Management (PM) process in order to permanently resolve problems that
may have been identified during Incident management process
▪ Manage their field of expertise by providing advice, support, information, and training to users.
▪ Minimum of 5 - 7 years Information Technology experience
▪ Thorough knowledge of information systems theories, practices and technical concepts relative
Datacenter It Operations Manager
By Microsoft At Toronto, Ontario, Canada
Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field.
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
2+ years' experience supporting IT equipment or related technology within datacenters.
2+ years experience in leading an inclusive, technical team.
Verification of identity, background, education, professional credentials, personal and professional references, credit check and criminal background check.
Director, It Operations Jobs
By KIK Consumer Products At Vaughan, Ontario, Canada

Director, IT Operations & Service Desk We are KIK! We create the products and brands that people trust to clean, sanitize, and protect their homes, pools, and cars. We are one of North America’s ...

It Governance Operations Lead
By Element Fleet Management At Mississauga, Ontario, Canada
Equipped with strong knowledge and experience managing the development and delivery of IT security standards, best practices, and systems?
Responsible for defining and establishing operational processes for all identity and lifecycle management aspects.
Bachelor's degree from an accredited college/university; also Risk Management credentials such as Certified Risk Manager (RIMS) or ISO 31000, preferred
Knowledge and experience with technology that supports governance, risk controls (GRC) initiatives and processes are desirable.
Manage and implement remediation plans, ensuring observations from Internal Audit, External Audit and/or regulators are assessed and actioned quickly.
Work with business and technology leads to influence and balance controls with functional requirements.
It Operations Engineer (Hybrid)
By VerticalScope Inc. At Toronto, Ontario, Canada

WHO WE AREVerticalScope (TSE: FORA) operates one of the 10 largest community platforms in the US. Our platform includes over 1,000 websites and 100 million monthly visitors. Our mission is to enable ...

Manager, It Operations Jobs
By Sunrise Farms At Surrey, British Columbia, Canada
Provides management, leadership, and oversight of the IT Operations functions, which includes the Service Delivery/Help Desk and Infrastructure teams.
Oversight and management of project managers/consultants/contractors responsible for projects within IT Operations scope.
Oversees the regular monitoring of the IT operating environment with careful consideration and management of relevant KPIs.
Understanding of Incident, Problem and Change Management.
Manage IT Operations staffing including recruitment, supervision, development, evaluation actions.
Performs product research and selection, followed by procurement of hardware and software, and manages licenses and subscriptions.