It Operations Specialist Jobs

Wealthsimple is on a mission to help everyone achieve financial freedom, no matter who they are or how much they have. Using smart technology, Wealthsimple takes financial services that are often confusing, opaque and expensive and makes them simple, transparent, and low-cost. We're the company behind some of Canada's leading digital financial products and are growing faster than ever.

Our team is reimagining what it means to manage your money. Smart, high-performing team members will challenge you to learn and grow every day. We value great work and great ideas — not ego. We're looking for talented people who love a fast-paced environment and want to ship often and make an impact with groundbreaking ideas.

Be a part of our Canadian success story and help shape the financial future of millions — join us! Read our Culture Manual to learn more about us and how we work. While Wealthsimple is now a remote-first company, please note this role will need to be located in Toronto as that's where our IT Operations team and office are based.

IT Operations @ Wealthsimple

We have a high-performing IT team, one that is offering the critical daily support we all need. They’re looking for a talented new person, someone who can help keep the desktop/mobile fleet well-oiled and provide any necessary related services. The successful candidate will work closely with the IT team, as the additional tech support hero/heroine that Wealthsimplers deserve. Their focus will be on expanding our mobile device lineup, as well as helping serve WS’s laptop fleet of Macs and PC’s. This role offers the right person the opportunity to help guide Wealthsimple's IT division in its mission to make our lives better, and simpler!

In this role, you will have the opportunity to:

• Use a ticketing system for tracking issues, troubleshooting, user support and internal communications
• Help to develop and maintain technical documentation and processes
• Maintain, troubleshoot, and inventory Wealthsimple's fleet of PC's, Mac’s, Mobile Devices and equipment while providing Wealthsimplers with top-notch technical and moral support, escalating when necessary
• Work with a dynamic team where roles are fluid but goals are unified. Expect to learn skills beyond the role, and continuously improve your craft
• Build relationships and trust both with the immediate team as well as our internal customers
• Schedule and perform preventative maintenance, firmware and software upgrades. Plan equipment upgrades ensuring uniform solutions
• Proactively identify opportunities to make things better. Suggest improvements and deploy new technologies to support Wealthsimple's rapid growth

We are looking for someone who:

• Adjusts quickly to changing priorities and copes effectively with complexity and change
• Has exceptional communication skills coupled with the ability to communicate effectively to both technical and non-technical folks
• Plans, organizes, and schedules in an efficient, productive manner
• Has a passion for the setup, deployment and maintenance of computers and other hardware for our end-users
• Is willing to find solutions to problems you've never seen before and distill complex problems into simple solutions
• Is eager to teach and learn from your team. We value making each other successful!

Skills we are looking for:

• Familiar with managing an Identity Provider [IdP] platform (e.g. Okta, OneLogin or Google)
• Comfortable troubleshooting the occasional Mac
• Experience working with a ticketing system (e.g. Zendesk, Intercom or Jira Service Desk)
• Experience with SaaS technologies (e.g. Jira, Slack, Box, Adobe, Salesforce, etc...)
• Expert-level knowledge of iOS and Android with a minimum of 2+ years of prior experience
• Familiar with A/V and remote presence technologies, both hardware and software (e.g. Zoom VC)
• Ability to lift up to 25+ lbs
• Experience working with a Device Management [MDM] platform (e.g. Intune, AirWatch or Jamf)
• Comprehension of productivity suites such as Google Workspace or Microsoft 365
• Are available to occasionally work onsite at our Toronto office

Nice to have (but not necessary):

• Experience in workflow design and automation (eg. Okta Workflows, Workato or BetterCloud)
• Familiar with basic networking concepts such as DNS, DHCP, and TCP/IP

Why Wealthsimple?

• 90 days away program: Eligible employees can work internationally for up to 90 days per calendar year
• Company equity for full-time employees
• Competitive Salary with top-tier health benefits and life insurance
• Up to $1500 per year towards wellness and professional development budget each
• Paid parental leave (6 months topped up to 100% of salary)
• 20 vacation days per year and unlimited sick and mental health days
• Retirement savings matching plan using Wealthsimple Work
• Employee Resource Groups

At Wealthsimple, we embrace difference. We are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know.