Manager, It Operations Jobs

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.
Key Responsibilities

• Help develop IT policies and practices
• Ability to motivate, effectively delegate and coach team to create a positive and dynamic working atmosphere.
• Maintain and optimize networks and servers
• Be responsible for hardware (servers, laptops, tablets and cellphones) maintenance and tracking
• Oversee support and guidance to stakeholders via our IT help desk
• Resolve issues escalated by colleagues
• Set priorities and manage installations, patches, upgrades and configurations of hardware and software
• Manage outside vendors and contractors to ensure performance expectations are met and team satisfaction is achieved.
• Forecast and control costs and budgets regarding IT operations
• Monitor performance of direct reports and provide coaching and counseling as required.
• Ensure data is handled, transferred or processed according to PHIPA guidelines and data security requirements.
• Oversee data backups and work closely with our outsourced system security operations vendor (e.g. user authorization, firewalls)
• Manage relationships and contracts with vendors
• Work closely with the Digital Transformation team to ensure new Enterprise Applications are transitioned for support in a timely manner after project completion.
• Assess system performance and recommend improvements

Key Skills, Experience And Behaviors Required For This Position

• Comfortable collaborating with teams and clients to solve problems.
• A Bachelor’s degree in Computer Science, Information Systems, or other IT related area
• Experience with system installation, configuration, analysis and support.
• Thorough knowledge of physical networking (including Wi-Fi, MPLS, etc.), virtualization and cloud computing
• Experience with creating and maintaining integration between systems using standards such as HL7 V2 and FHIR.
• Ability to be flexible in hours worked including some work after hours and on weekends (for new releases/updates).
• Ability to manage multiple projects & priorities
• A Minimum of 3 years of experience working in a leadership capacity within an IT team (preferably as an IT Operations manager)
• Deep understanding of PHIPA regulations to ensure that Patient Health Information (PHI) confidentiality is always maintained and secured.
• Familiar with key systems used at, such as Hybrid Active Directory, Hybrid Exchange, SQL Servers, Windows Servers, Azure Virtual Desktop, JIRA/ServiceNow.
• Outstanding communications skills, with an approachable, collaborative communication style
• Demonstrable leadership abilities, organizational skills and budget management.
• An ITIL certification with experience working in healthcare.

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.
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