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It Operations And Change Analyst [Td Bank]
Company | CareerBeacon |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-09-23 |
Posted at | 8 months ago |
Hours37.5Workplace ModelHybridPay Details
- Ability to chair / manage various technology change enablement meetings
- Minimum of 3+ years of direct change enablement experience
- Excellent verbal and written communication skills for interaction with technical and non-technical audiences
- Understanding of the inter-relationship of complex technologies related to IT change management in a hybrid environment inclusive of mainframes, distributed systems, software, CMDB, DevOps, virtualization, and Cloud
- Service management experience, operational, and relational integration with other ITIL processes and disciplines such as incident, problem, and asset & configuration
- Experience leading and participating in the knowledge transfer of information with peers and management related to change management documentation, processes, policies and procedures
- Working knowledge of IT change enablement methods and procedures
- Experience driving process and organizational maturity in an IT change enablement program
- Proven experience evaluating risk and impact associated with submitted changes and investigating linkages between incidents to determine RCA
- Banking/Financial Industry experience
- Working knowledge of ServiceNow or another ITIL aligned Service Management tool is an asset
- ITIL v4 Foundations is an asset
- Data center operations experience
- Former TD experience
- Industry knowledge and subject matter expert experience IT Service Management processes and tools, especially change enablement
- Experience and proven success in reviewing submitted change requests for completeness, integrity and compliance against mandatory process requirements
- Asset and configuration management experience
- Knowledge formulating, reporting and presenting analytics, metrics and KPI's to executives including ad-hoc requests for various internal business units and support teams
- Experience in building, managing, and updating a full ITIL based documentation library, inclusive of version control, sound document retention policies, regular reviews, attestations, and auditing
- Learn voraciously, stretch your thinking,
- Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
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