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Business Analyst Intern/Co-Op [Td Bank]
Company | CareerBeacon |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-10-04 |
Posted at | 8 months ago |
Campus Role TypeInternship/Co-Op and Summer OpportunitiesStart Date– WinterHours37.5Workplace ModelHybridDepartment Overview
- Leadership talks with key Leaders from across the organization
- Diversity and Inclusion and Personal Branding and so much more
- Lunch and Learns on topics such as Innovation
- Tracking digital releases and project updates that impact top customer feedback themes
- Cross-referencing of customer feedback with incident tickets to identify previously unreported incidents
- Tracking and analysis of digital releases of competitors.
- Working with partners to develop solutions for customer irritants and submitting intake requests
- Visualize trends in customer feedback using a text analytics tool
- Daily review of customer comments to identify new themes
- Periodic (weekly/monthly) reporting of customer feedback and industry trends
- Deep dives into specific categories of customer feedback, reviewing customer comments to identify actionable insights
- Comfortable and confident in presenting and speaking to both small and larger groups in clear and concise manner
- Ability to think like a customer and be interested in learning about customers banking experience.
- Familiar with data visualization using charts and graphs in PowerPoint
- Strong language comprehension and written/verbal communications, ability to write periodic summary reports
- Can quickly grasp complex concepts and ideas and translate them into concise findings, recommendations, and solutions
- Experience with Excel and structuring data for analysis (e.g. pivot table, vLookup)
- Passionate about new digital banking trends, online and mobile banking features
- Must be enrolled in an undergraduate degree or a college program, preferably Business, Business Technology Management, Economics, Social Science, Psychology, or related subjects;
- We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.
- TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements
- TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change.
- This position is a 4-month work term and will commence January 8th – April 26th 2024.
- Applications must include a transcript, cover letter (one letter-sized page or less) and a resume (maximum of 2 pages).
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