Design Research Intern/Co-Op [Td Bank]

Campus Role TypeInternship/Co-Op and Summer OpportunitiesStart Date– WinterHours37.5Workplace ModelHybridDepartment Overview

Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.

This Program Is Designed To Complement Your On-the Job Experience And Features

Our Co-op/Intern Programming is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network.

• Lunch and Learns on topics such as Innovation
• Diversity and Inclusion and Personal Branding and so much more
• Leadership talks with key Leaders from across the organization

Digital & Payments

Digital & Payments is the fastest growing channel at TD with a global mandate and an enterprise-wide accountable for the strategy, customer experience and distribution of online and mobile products and services. The group's primary focus is to deliver safe, efficient and effective customer experiences that deepen customer relationships during each digital sales and service interaction.

We have Digital & Payments Intern/Co-op opportunities, and could be considered for any, and not limited to, the following areas:

• Behavioural Science/Judgement and Decision Making
• Design Research/User Experience Research/User Research

Job Details

As a TD Design Research Intern, you will be given the opportunity to support many phases of the design research process; all while learning about the ins and outs of corporate research and the multiple lines of business at TD.

A large part of your duties will involve managing the lab for the studies run in TD's in-house, state of the art research lab. As a lab manager, you will oversee operating various pieces of lab technology, handling participants, and collecting invaluable data through scribing and other processes. You will assist Senior Design Researchers with analyzing data collected in the lab or in the field to drive cutting-edge ideation and design within the bank.

Where possible, you will have opportunities to develop and practice your primary and secondary research skills as you assist in knowledge harvests, literature reviews, journey mapping and ethnographic studies; as well as user-experience, conceptual and co-design testing.

Job Requirements

• Experience with primary research is an invaluable bonus
• Experience using Microsoft power point, excel and outlook
• Must be enrolled in an undergraduate degree with the intent of going back to school at the start of your work term
• Recording/transcribing data
• Flexible thinker
• Lab management of the Design Research lab
• Sensitive to broad customer demographics/needs
• A willingness to try new experiences and a love of learning
• Experience with primary and secondary research methods
• Assisting with data synthesis and report writing
• Conducting literature reviews
• Collaborates well with interdisciplinary teams
• Participating in brainstorming sessions
• Excellent communication skills (oral, written, graphical)
• Currently enrolled in an undergraduate degree in psychology, anthropology, industrial engineering, human factors, human-computer interaction or a related field
• Presenting information to others (to the design team/business stakeholders)

Additional Information

• We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.
• This position is a 4-month work term and will commence January 8th – April 26th 2024.
• TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change.
• Applications must include a transcript, cover letter (one letter-sized page or less) and a resume (maximum of 2 pages).
• TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements

Company OverviewOur Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority

A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes … because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work

At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

InclusivenessOur Commitment to Diversity, Equity, and Inclusion

At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

How We're Helping Make An Impact In Communities

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!