High Level Controls (Hlc) Integration It Specialist

Job Title

High Level Controls (HLC) Integration IT Specialist

Essential Functions (Job Duties and Responsibilities)

Solid understanding of duties performed within the configuration, deployment, and support of production applications/environments to include configuration, monitoring, patching, troubleshooting, test validation within SDLC prior to release, and other functions to include

• Develop and maintain customer specific validation test processes/reports for change control artifacts
• Maintain Database platform for optimum performance according to application standards
• Maintain and support the following IT processes Patch Management (OS, DB, Application, etc.), Information Security Management, and Incident Management
• Continuously monitor the customer’s IT infrastructure, application and material handling application environment for expected SLA’s
• Manage releases together with the development teams and promote releases to customer’s acceptance and production systems
• Develop, implement, test and improve Business Continuity Plans to include setup and management of areas around application/DB/OS backups
• Identify problems and perform Root Cause Analysis in close collaboration with other IT organizational groups
• Triage all events reported and maintain incident reporting till event is closed
• Plan, specify, prepare and perform customer integration tests and maintain customer specific CI/CD pipelines in close collaboration DevOps teams.
• Evaluate, prioritize, authorize and communicate IT changes to the customer’s environment
• Maintain and control customer’s IT assets and configurations ensuring service availability and periodic optimization for system performance
• Maintain and execute system restoration processes for incident response to adverse operational impacts

Required Education And Experience

• Must be proactive, focus on service improvements and capable of taking the lead on own initiative
• Able to manage resources and teams for IT support services
• Minimum 5-7 years relevant working experience IT infrastructure and/or cloud systems utilizing Windows Server and Linux OS
• Develop a good understanding of customer requirements
• A clear communicator, able to communicate at all levels, able to be clear and concise to stakeholders and management at all levels
• Good planning/scheduling/attention to detail and ability to work to a high standard for skills
• Bachelor’s Degree in CS/EE/ME/IT or any equivalent degree is preferred
• Initial training may be held in an international location.
• Preference given to working in a logistics, warehousing, material handling or industrial engineering capacity.
• Team player, adaptable and willing to broaden skills outside core skillset, and to develop and mentor other team members
• Ability to work under pressure on mission critical systems
• Willing to travel internationally for training on the Vanderlande W-platform for an extended period.

Preferred Qualifications

Any of the following additional experience is a plus

• Working knowledge of network troubleshooting techniques and tools
• Working knowledge of SQL for any of the following DB platforms Oracle, PostgreSQL
• Certification(s) in Kubernetes, Docker, Elastic, Kafka, Ubuntu, Windows, Oracle and PostgreSQL
• Working knowledge of one or more scripting languages PowerShell, bash, Python
• Experience with Jenkins or Bamboo for continuous delivery automation

Knowledge-Skills-Abilities (Competencies)

• Good understanding of business processes in a complex Warehouse environment
• Basic knowledge of Warehouse Controls System (e.g. PLC)
• Good understanding of Material Handling Systems
• Comprehensive knowledge of Computing and Database technologies like Ubuntu, Windows, Oracle and PostgreSQL
• Comprehensive knowledge of Cloud Native technologies like Kubernetes, Docker, Elastic Stack, Helm, Kafka, etc
• Good understanding of Operational Technology (Industrial Automation)
• Good understanding of IT service management practices (ITIL v3/v4)
• Good understanding of development practices like Scrum and CI/CD