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Level 2 Helpdesk Jobs

Company

Insight Global
Address North York, Ontario, Canada
Employment type FULL_TIME
Salary
Category Staffing and Recruiting
Expires 2023-08-24
Posted at 9 months ago
Job Description

Insight Global is looking for a Level 2 Helpdesk Technician to join the Tech Concierge Team of a major financial institution in Toronto . This candidate will be responsible for troubleshooting and solutioning hardware as well as some software issues for internal company employees. This resource will be required to be in office 5 days a week.


- 4+ Experience with troubleshooting corporate phones, (android and apple), laptops

- 2+ years experience with hands on, professional experience particularly with AV systems and printers.

- 4+ years experience wish Windows and MAC OS.

- Hands on experience using ServiceNow or similar ticketing system.

- Experience with both remote access and hands on physical technical support.

Excellent communication skills with a positive attitude and ability to handle escalations.