Helpdesk/ Technical Support Jobs

Our Banking client inToronto, Ontariois looking to hire aHelpdesk / Technical Supportfor a12-months contract role.

What you will be doing…

• Buying and selling currencies from branch staff
• Taking orders to two cash requests
• This role is ultimately a foreign currency cash team role supporting the branch network for all foreign currency needs.
• Inventory for branch network
• Booking currency rates for customers
• Book rates accordingly and communicate to third party provider to send that rate out to the bank.
• Sending out emails for System issues

What you will need to succeed…

Must have Skills:

• Experience probing and identifying customers ask - problem solving an analytical thinking demonstrated in recent project or position.
• Bilingual in English/French required.
• 1+ years of experience in a similar customer service-related position
• 1+ years of experience of phone customer support – preferably within the financial transactions space

Nice to Have:

• Knowledge of foreign currency orders (worked for an exchange bureau or currency exchange in the past)
• Knowledge of General Ledgers, cash orders or any accounting skills would be asset.
• Prior banking FI experience