It Support Specialist [Td Bank]

Company Overview

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Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and release management.

There's room to grow in all of it.

About This Role

We are looking for someone to provide expert advice and lead in system and applications planning, performance, availability, integration, operations and/or release and deployment management.

Here's Some Of What You May Be Asked To Perform

Meaningful work is fueled by meaningful performance and career development conversations with your manager.

• Promote fresh ways of thinking, provide insight and recommendations based on industry practices and emerging technology trends.
• Define, deploy and lead systems and applications activities.
• Ensure appropriate security levels are established and maintained for processes, information exchange and system implementations.
• Oversee incident investigations to find root causes, then put high-quality remediation plans into action.
• Integrate technical solutions with the business environment, be aware of systems interdependencies and reusability, focus on seamless delivery.
• Influence product direction, foresee issues, identify solutions, work with leading-edge products untested and unproven in the market.
• May develop and contribute to third-party contract negotiations.
• Ensure systems and operational availability meet or (even better) exceed negotiated service levels, report results.
• Potentially test, debug, and performance analyze and document environment components.
• Respect TD's technology delivery practices, standards, project management disciplines.
• Identify opportunities and put forward ideas to support cost effectiveness.
• Identify, recommend, source, negotiate, implement improvements and solutions (buy/build/reuse) to improve customer experience, availability and cost reduction.
• Comply with both disaster and business recovery plans (and help define, review and test them).
• Help develop and maintain issue prevention processes, participate in promptly determining and resolving incidents.
• Troubleshoot initial failures, work to resolve them, communicate!
• Apply industry best practices to put a standard support model and processes into practice.
• Review, define, enforce and influence standards and quality metrics.
• Manage complex deployment in load-balanced, service-oriented environment.
• Huddle with business leaders, technology professionals, vendors and outsourced partners to assess project viability, priority and communications effectiveness.

Requirements

It Helps If You Have

What can you bring to TD. Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention.

• 7+ years relevant experience.
• Undergraduate Degree or Technical Certificate.
• Excellent subject matter expertise (in multiple areas) and strong consulting skills for your work with clients, team, and/or project team on all aspects of operational support/solutions.
• Graduate Degree Preferred.
• Interest and drive to gain expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies and impact on business solutions. #DaaSHOTJobs
• Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
• Ability to work independently as a senior lead on a diverse range of tasks or operational solutions support, assignments are highly complex and multi-faceted.
• Willingness to work effectively as a team, helping others to resolve critical service issues
• Ability to monitor, coach, and educate a small team.

Additional Information

Join in on what others in TD Technology Solutions are doing:

• Learn voraciously, stretch your thinking,
• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.

Hours37.5Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.