Tds Operations Officer Ii [Td Bank]

Hours37.5Workplace ModelHybridPay Details

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Department OverviewWith offices located around the world, the strength of TD Securities Global Operations and Business Services lies within our diverse and dynamic group of employees delivering continued business success through leadership, collaboration, innovation and forward-thinking. We thrive on the challenge to be our best, pushing beyond the status quo and working together to deliver trusted advice to help our clients.

We want to hear from you if you're hardworking, collaborative and innovative with a forward-thinking approach to join our Wire Payment Operations team.

Job Details

• You understand that success is in the details and execute transactions accurately, on time and in line with established guidelines / procedures while adhering to all Service Level Agreements.
• You use your strong relationship building skills to interact with peers and various levels within and outside of the team as required while communicating effectively. all levels of management across multiple businesses while efficiently communicating your insights and plans in an effective and timely manner.
• Your critical thinking skills identifies process improvements, aids in your decision making, and allow allowing for good business judgment and problem-solving outcomes by support partners.
• It's an exciting time to be in Payment and Correspondent Banking Services as we are looking for a team member who takes ownership of their role and ensure customer problems are handled appropriately by utilizing the established partner problem resolution process.
• Prioritizing deliverables based on business needs and timelines while providing a broad range of operational support and perform general to specialized transactions for own Operations function.

Job Requirements

• Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation is in place.
• Support a diverse and inclusive workplace and contribute to a positive and respectful work environment.
• Encouraged to support your community by participating in team sponsored events and activities throughout the year when possible and actively participate in any cross-skilling/ training opportunities.
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
• Meet changing business needs with flexibility, required to work overtime and some statutory holidays.
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g., Anti-Money Laundering, Business Continuity Management)
• Demonstrate flexibility by adapting to change within business area and new process and technology improvements.
• Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels.
• Communicate with Partners in a professional manner, demonstrating clear understanding of customers/partners needs.
• Support the timely and accurate completion of business processes and procedures as per audit compliance.
• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations.
• Complete assigned workload to meet SLA requirements for service and productivity.
• Execute complex transactions and provide overrides accurately, in a timely manner to meet the established guidelines / procedures while adhering to formal or informal Service Level Agreements.
• Provide broad range of operational support and perform general to specialized transactions.

Additional Information

• 0 – 1+ year relevant experience, retail or wire payment experience is an asset.
• Undergraduate degree/ college diploma preferred and/or

Company OverviewOur Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority

A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes … because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work

At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

InclusivenessOur Commitment to Diversity, Equity, and Inclusion

At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

How We're Helping Make An Impact In Communities

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!