Operations Officer Jobs

Kelly Services has teamed up with one of the top 5 banks in Canada to recruit for an Operations Officer contractor.

Job ID: 50551

Job Title: Operations Officer III

Duration: Sep. 11/23 to Mar. 10/24

Hours: Monday – Friday, 8:30am-5pm or 9am-5:30pm

Pay Rate: $25.00/hour + 4% vacation pay

Locations: On site 2 days per month (Candidate within GTA/ Must be willing to commute)- Toronto, ON M5S 1M2

OVERVIEW

- Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function.

- May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

CUSTOMER

- Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).

- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.

- Identify opportunities to improve service delivery.

- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.

- Interact with partners by responding to requests in an effective and timely manner.

SHAREHOLDER VALUE

- Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity.

- Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures.

- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.

- Support the timely and accurate completion of business processes.

- Actively review internal processes/activities and provide ideas for process improvement.

- Investigate and escalate non-standard or high-risk activities as appropriate.

- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management).

- Be knowledgeable of and comply with Bank Code of Conduct.

Must have skill’s

-2+ years’ operations experience within banking/financial industry

- Ability to adhere to strict deadlines and handle high volumes of work.

- Excellent quantitative and analytical skills/problem solving skills

- Excellent organizational and time management skills.

- Ability to work independently, as well as part of a team.

- Self-motivated and goal-oriented.

- Ability to adapt to changing policies and procedures.

- Attention to detail is crucial

- Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans).

- knowledge asset and securities

- Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.

-Programming experience – VBA and Python

Nice to have’s

- Knowledge of Global and Wealth Shared Services platforms would be an asset.

- Experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)

Thank you,