Service Delivery Officer Operations Support Jobs

- Excellent organizational and time management skills.

- Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity.

- Be knowledgeable of and comply with Bank Code of Conduct.

-2+ years’ operations experience within banking/financial industry

- Excellent quantitative and analytical skills/problem solving skills

- knowledge asset and securities

Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate. Demonstrating respect and knowledge in interactions with the APB/Banker

Adhering to position authorities and bank policies

Accurately processing daily transactions and Service Requests from Salesforce originated by the Private Banking Team and Clients.

Checking/authorizing transactions with approved limits.

Daily completion of the Accounting Support Package as outlined in the ASP at a glance for Sales Support Officers document.

Increase Client Satisfaction And Loyalty Through Service Excellence By

- Time management – prioritize their day and take care of tasks efficient and effectively

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

- Previous experience with SLAs

Kelly Services is currently recruiting for an Operations Officer for a client in the banking industry.

100% Onsite - after training may be eligible for hybrid model (2 days onsite)

Very heavy attention to detail needed, assisting with tax processing and drafts

Education Benefits: education reimbursement and on-demand learning courses

Health Benefits: including medical, dental, vision, life, and health spending account

Financial Benefits: an RRSP plan with a generous company match and competitive compensation including discretionary or incentive bonuses

We offer multiple opportunities for development and upward mobility

Manage the credit refund process accurately and efficiently

Manage the shared mailbox thru timely labeling of requests to the team members

Experience and/or knowledge in mortgages

Contract role for 3 months with a possibility of extension and or conversion to full time

Printing and singing documents, data processing, document vetting, profile verifications, etc.

Postsecondary education or relevant experience

Minimum of two years pertinent experience in an operational or administrative role

Solid interpersonal skills and collaborative

Ability to navigate between procedural requirements and client first thinking

Good analytical and basic financial skills

Solid knowledge of MS Office (Word, Excel, Outlook)