Private Wealth Operations Manager

This is a hybrid role with a mix of remote and in-office working
Current work authorization for Canada is required for all openings.
Who We Are
At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.
Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.
What We Do
Launched in 2022, Fidelity Private Wealth is bringing the full strength of Fidelity to our private wealth clients. That means combining our world class research and investment management expertise to help our clients accomplish their wealth goals. As a privately held company, we can take a big-picture, long-term view of the world and its markets. This gives us the opportunity to provide unique insight to our clients, extensive thought leadership to the marketplace and uncommon opportunities for our employees.
As a new business, we can establish and enhance processes and procedures, operations support, and the overall client experience. These goals will be accomplished by working with the relationship managers, portfolio services groups, legal, finance and other Fidelity counterparts. The operations group is responsible for running the day-to-day management operations of Fidelity Private Wealth. A core objective of this role is to increase the control, efficiency, and consistency of private wealth operations.
Success in this role requires collaboration with business partners and a focus on process improvements. The successful candidate requires exceptional business acumen paired with strong analytical/communication skills to help facilitate the development and adoption of effective solutions for the wealth management business.
How You’ll Make An Impact

• Implement, support, document and communicate new and enhanced processes and platforms with a focus on risk reduction and efficiency
• Liaise with internal risk, internal audit, legal and compliance to implement strong internal controls and mitigate risks
• Manage internal and external audit requests and collaborate with internal resources to deliver successful results
• Develop a strong culture of operational controls, policies, and procedures to ensure effective and efficient Private Wealth operations

• Help identify strategic objectives and goals
• Main point of contact for evaluating results to plan & scorecard reporting
• Work with finance to develop business plans, including providing cost estimates of projects based on goals
• Support Annual Business Planning

• Develop, implement, and maintain policies, standards, and procedures to ensure adherence to regulatory, industry and internal policies are met and are actively monitored
• Onboard new Relationship Managers & support back-office operations with the onboarding of new clients
• Design processes to support regulatory environment & requirements
• Maintain an understanding of evolving regulatory requirements and best practices and ensure that policies, practices, and procedures are aligned with these best practices.

• Canada's Top Family-Friendly Employers 2023 (7th consecutive year)
• A Canadian Compassionate Company
• Dealer compliance and change management experience is an asset
• Completion of a university degree in business administration, finance, economics, computer science or equivalent work experience
• Client experience mindset and a passion for driving change
• Minimum 5+ years of 0perations experience in wealth management industry
• Canada's Top Employers for Young People 2023
• Canada's Top 100 Employers 2023 (7th consecutive year)
• Minimum 1+ year of People leadership experience
• Best Workplaces for Women 2023 by Great Place to Work
• Excellent communication skills with an ability to articulate medium to complex issues to a variety of audiences clearly and succinctly
• HRDC Best Places to Work 2022
• Active involvement as business stakeholder in automation projects
• Advocate for a robust control environment keeping in mind regulatory considerations
• Utilize Technology to effectively reduce risk and automate processes
• Lead projects by coordinating with other Fidelity Canada business partners and act as representative for private wealth as necessary
• Results oriented; take accountability to deliver on key priorities and continue momentum
• CFA, CPA/CA, MBA or additional designations/certifications is a nice to have
• Optimize for the client experience where possible and keep the objective in mind
• Quick learner and solutions-oriented problem solver
• Venngo Healthy Workplaces Award Workplace Benefits Awards – Health and Wellness Program
• Great Place to Work (Dec 2022 - Nov 2023)
• Greater Toronto's Top Employers 2023 (10th consecutive year)
• Innovation willing to take risks and challenge the conventional wisdom to build products, services and channels
• Experience with middle- and back-office operations, procedures, and policies