It Support Specialist Test Jobs

An equivalent combination of education and work experience may be considered.

Assist with identifying the root cause of platform and related problems; manages and resolves issues in a constantly changing environment.

Minimum 5 years of experience.

Excellent verbal and written communication skills and team player.

Experience with Five9 and C3X is an asset.

Proven, strong problem-solving and conflict resolution skills.

Inventory management, experience managing the entire lifecycle of corporate owned devices: deployment, configuration, repurposing and proper decommissioning

Experience with Google Workspace, Zoom, O365, MDM, Access provisioning and management

Configurations and management of MDM tools/devices to assure proper security protocols are being met

Experience in a Remote-first IT environment

Provide IT Support Services for Fabric employees with technical issues via remote tools and ITSM solutions (Jira)

Document ticket resolution and write procedures for the Service Desk knowledge base

Substantial knowledge and experience in a field related to university or scholarly research.

Analytical skills, to remotely diagnose and solve problems with hardware, software and peripherals.

Five years’ technical support experience.

Knowledge of hardware, software and peripherals, as well as IT security guidelines and standards.

Knowledge of networking protocols and technologies, to configure networks and solve connectivity problems.

Knowledge of office software, to provide technical support and assist users.

2+ years of experience in a technical support role.

Experience with Windows 10, Mac OS, iOS, Android

Knowledge of hardware of PCs, mobile computing, and peripherals.

Hybrid Toronto, once a week in the office

Hours 9 am-5 pm. No on-call

Maintaining and monitoring O365, Azure Intune, AutoPilot, and general IT environment.

Familiarity with IT service management (ITSM) principles and experience using ticketing systems.

Experience with the Ivanti IT Service Management solution is considered an asset.

Assist with software license management.

Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar qualifications is considered an asset.

Provide exceptional technical support and troubleshooting assistance via phone, email, video conference, remote access, or in-person.

Stay up-to-date with the latest technologies and industry trends to enhance technical knowledge and contribute to continuous improvement initiatives.

Time Management: Strong organizational skills to manage multiple tasks and prioritize effectively.

Data Management: Manage data retention, backup, and recovery strategies for Office 365 applications and Active Directory databases.

Problem-Solving: Excellent troubleshooting skills to diagnose and resolve complex technical issues efficiently.

Communication: Effective verbal and written communication skills to interact with both technical and non-technical stakeholders.

Team Player: Collaborative attitude with the ability to work within cross-functional teams and mentor junior team members.

Adaptability: Able to adapt to changing technology landscapes and learn new tools and techniques.

Self-Management - A strong self-starter with work ethic and discipline to provide timely deliverables without reminders from leadership, staff or customers.

Minimum 5 years PC usage experience and advanced skills levels with, MS Word, Excel, Powerpoint, Outlook , Active Directory

Manage computing hardware systems deployment and return process

Manage IT Asset Tracking for hardware

Utilize IT Case Ticket System to manage all inbound customer requests

Strong troubleshooting skills 3+ years

Advanced understanding of Remote Control/Management tools

Provide follow-up and follow-through support of reported incidents through our IT service management set of processes and tools

Provide PC asset management duties to maintain equipment through its lifecycle.

SCCM\Intune\Microsoft Endpoint Management configuration and administration exposure

Ability to follow critical processes for incident, problem, and change management.

Deliver a high level of customer support for IT services resulting in a positive user experience.

E2E knowledge and Experience of supporting Project Management Office lifecycle activities within a mixed organizational structure (corporate- consultants- business- and IT)

Experience in team leadership and management of cross functional and integration teams

Functional knowledge like Order to Cash- Procure to Pay- Finance in SAP

Demonstrated Team/Group leadership capabilities and people skills (i.e. excellent verbal and written communication skills in client facing scenarios)

The responsibilities will range from developing the release test plan to managing- monitoring- measuring and coordination of overall test execution.

SAP ERP w Legacy System Integration(s) knowledge a plus

Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

Two plus years of experience in providing technical support and troubleshooting hardware and software issues preferred.

Strong knowledge of computer systems, hardware, software applications, and network fundamentals.

Medical and dental coverage; firm contributions to HSA

Short and long-term disability plan; life insurance coverage

Paid time off, plus nine paid holidays per calendar year

Intermediate technical knowledge of major operating systems and experience with Microsoft networking and operating environments.

Working knowledge of wired and wireless networking/SAN solutions, local and remote backup technologies.

Experience administering systems support for remote sites.

Manage troubleshooting and trouble ticket escalation.

Access software updates, drivers, knowledge bases, and “frequently asked questions” resources to aid in problem resolution.

Intermediate knowledge of configuring and maintaining network infrastructure solutions (such as advanced routing protocols, VPN, firewall configurations).

Experience administering systems support for remote sites considered an asset.

Manage troubleshooting and trouble ticket escalation.

Access software updates, drivers, knowledge bases, and “frequently asked questions” resources to aid in problem resolution.

Printing solutions experience on Ricoh, Canon and HP products.

A+ & Network+ certifications required. Cisco, Microsoft, and IT frameworks certifications are an asset.

Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, SMTP).

Work Experience / Education / Certifications

Prepare and maintain all department documentation, including inventory and asset management

RDC & ODC Warehouse Management

Customer Satisfaction: Provide outstanding services and support to our customers to ensure a joyful experience every time. Measurement: 100%

Incident tickets: All Cherwell ticket must be acknowledged and resolved within the set SLA Measurement: 95%

Resolve and document computer problems, provide feedback to customers, and enhance customer knowledge according to established procedures

Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing

Manage inventory for hardware and software

Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware

Build and deploy laptops and desktops using standard deployment tools (JAMF, LANDesk, DeployStudio, Deep Freeze)

Create accounts for new hires • Deploy and support software to end-users

Respond to support requests in the IT Helpdesk both in person and via a ticketing system

Manage Jira Service Management IT ticketing system and identify improvement opportunities

Manage and effectively provide automation for endpoint management (JAMF)

Maintain and update knowledge base articles to help users self serve

Manage Hardware and Software asset inventories

3-5+ years of relevant experience

Experience configuring and troubleshooting Windows and macOS devices

Experience with a Device Management Platform (Jamf, Mosyle, Google, Addigy, MobileIron etc)

Experience with Cloud managed networks (Meraki, Aruba, Ruckus, Unifi etc)

Strong knowledge of antivirus quarantine and recovery process

Manage licensing and renewals for our tools and find cost savings opportunities

Experience with Cloud SaaS/IdP/Technologies (Google Workspace, OKTA, Office365, Slack, Box)

Experience with an ITSM Tool (Jira, ServiceNow, BMC Remedy, Cherwell etc)

·Effective time management and multitasking skills

·Knowledge of IT management software tools.

·Post-secondary education in computer technology or an acceptable combination of education and relevant experience.

·Exceptional multi-tasking abilities and prioritization skills.

·Do you have experience working and have advanced operating knowledge of IT hardware/equipment installation, testing and support?

·Excellent written and verbal communication skills

Experience with remote support (e.g., helpdesk/service desk, PC, desk side, phone).

Apply diagnostic utilities and access software updates, drivers, knowledge bases, and frequently asked questions to aid in troubleshooting.

Collaborate with teammates for maintaining a current knowledge base of best practices, issue resolutions.

4+ years experience in a Tier 2 desk support position.

Experience with desktop and server operating systems and back-end server support (e.g., setting up email accounts).

Experience managing service tickets from call to resolution in ITSM ticketing tools.