It Support Specialist Jobs

Our client in Toronto is looking for an IT Support Specialist to join their team!RoleYou will play a key role in supporting internal users with technical problems and work with the security and compliance team to assuring that all systems and vendors align with security protocols and are SOC2 compliant. This role is part of a small team and requires someone comfortable working independently and taking initiative.Work Type

• Hours 9 am-5 pm. No on-call
• Hybrid Toronto, once a week in the office

Responsibilities

• Triage IT support tickets, questions, and walk-up requests, emails, phone calls and resolve or escalate if required
• Handle warranty and out-of-warranty service requests and maintain inventory of hardware, licenses, and accessories, requesting purchases when necessary.
• Managing filesharers, VPNs, and other IT systems.
• Conducting internal audits and driving external audits.
• Set up laptops, user accounts, email, and phones for new hires and maintain and improve documentation
• Configure office network devices and troubleshoot wired and wireless network problems.
• Diagnose and repair software and hardware problems on office desktops and laptops running MacOS and Windows.
• Work on migration projects when required
• Assist users with desktop programs, including Google Workspace, Microsoft Office, Slack, and Zoom.
• Maintaining and monitoring O365, Azure Intune, AutoPilot, and general IT environment.

Requirements

• Experience with Windows 10, Mac OS, iOS, Android
• 2+ years of hands-on with O365, Azure Intune, and AutoPilot, including policy compliance.
• 2+ years of experience in a technical support role.
• Ability to work in our Toronto office once a week.
• Knowledge of hardware of PCs, mobile computing, and peripherals.

Benefits

• Unlimited vacation policy
• RRSP / 401K employer matching program
• The office is located steps from public transportation in the downtown core
• In-person and virtual social events such as poker night, paint night, trivia night, and more!
• Reimbursement for health and wellness classes/memberships and continuous learning

Salary

• $50,000 - $60,000