Manager - Global Is Onsite Support

Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology, Inc.
People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.
Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.
Visit our careers page to see what exciting opportunities and company perks await!

Responsibilities:

• Analyze and identify opportunities for improving processes or services to generate efficiencies or improve productivities.
• Act as a customer advocate internally to ensure Global Onsite Operation’s high service standards are consistently maintained
• Contribute to the growth and development of Global Onsite Operation team by providing hands-on leadership, management, and support to the Team Leads and team members across Americas, APAC and EMEA.
• Stay current with the ongoing responsibilities of the respective Team Leads and all operational and infrastructure related initiatives and projects.
• Assist the team with complex problem solving in technical and/or service-related areas; advise on complex or escalated cases; attend client calls; troubleshoot and report.
• Responsible for the organizational development of department, strategic planning, and resource allocation.
• Coordinate with the Global Infrastructure Director to build and deliver on an evolving roadmap for the Global Onsite Operation team.
• Responsible for nurturing team bonding and team culture across sub-teams.

Requirements/Qualifications

• Demonstrated initiative and ability to communicate (verbally and in written form) and effectively engage with multi-tier global infrastructure teams.
• Demonstrated track record at managing multiple and competing priorities within a multi-disciplinary global team.
• The ability to simplify problems and synthesize related content into succinct and clear materials.
• The ability to travel within Americas, APAC and EMEA, as necessary.
• 10+ years of management experiences with 5+ years of managing multicultural global team.
• Excellent technical, critical thinking and problem-solving capabilities
• A Bachelor's degree in Computer Engineering or equivalent IT discipline.
• Experience with global project delivery, including infrastructure and application support related.

Travel Time
0% - 25%