It Field Support Specialist

Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes. We are committed to having a positive and meaningful impact on Canada’s infrastructure and on the communities where we live, learn, work, and heal.
WE BUILD FOR LIFE.
We value passion, initiative, determination, professionalism, and teamwork and we are committed to ensuring that our teams have everything they need to succeed. Health and safety are embedded in everything we do and, as a result, our award-winning safety culture has a record that’s well above industry standards.
At Modern Niagara, you will work alongside values-driven, safety-conscious, and high-impact teams in a fast-paced, innovative, and collaborative environment. Here, your knowledge, skills, and excellent service will help ensure that the buildings that make up Canada’s infrastructure fulfill the needs they were set out to meet.
Modern Niagara is one of Canada’s Best Managed Companies and is a recipient of SMACNA‘s Safety Excellence Award Program (SSEAP) – Canada and the Canadian Occupational Safety (COS) Magazine’s Gold Winner for Canada’s Safest Employers Award in the Building and Construction category and Excellence Winner for Canada’s Best Health + Safety Culture Award as well as Canada’s Best Health + Safety Leader Award.
The IT Field Support Specialist provides in-person technical support to Modern Niagara’s field teams, thus enabling field staff to be more effective and efficient with their technology tools. Field support involves resolving technical device issues, providing training, and support for business applications.
As an ideal candidate, you are a problem solver and self-starter who enjoys helping people find more efficient ways to accomplish their goals.
Duties And Responsibilities

• With an eye to continual service improvement, build rapport to gain a holistic view of users’ issues and requests and keep pace with the software and hardware used and supported by the organization
• Record, track, and document support provided to facilitate easy identification and sharing of trends and information obtained on site
• Provide desktop, application, wireless and networking support. Duties include, but is not limited to, installing and upgrading software, preparing and configuring devices for new hires, installing printers and network infrastructure, troubleshooting connectivity and application issues, and escalating end user questions and queries
• Plan and schedule in-person visits to construction sites and consult with Construction Leadership to identify priority sites, report on progress and trends, and align expectations

Knowledge & Experience

• Willing and able to travel with own vehicle
• Experience supporting service tickets from call to resolution in ITSM ticketing tools
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. Ability to present ideas in user-friendly language
• Minimum 2-3 years experience in a technical helpdesk support position providing remote and in-person technical support to end users
• Experience working with front-line workers, preferably in the construction industry
• Familiarity with Zoho ManageEngine would be considered an asset
• Willing and able to do light and heavy lifting (50 lbs.)
• Experience with Procore or other Construction Management Software would be considered a strong asset

We thank all applicants for their interest, however, only those selected for an interview will be contacted.
At Modern Niagara, we recognize the value of fostering a diverse, equitable, and inclusive organization and are committed to eliminating barriers faced by members of equity-seeking groups (women, Indigenous, Black, racialized, LGTBQ2S+, people with disabilities, and new immigrants) in the construction industry. Our DEI vision is to build an organization where everyone has access to the same opportunities, experience equitable outcomes, and can thrive and reach their full potential.
We value the diversity of the people we hire and serve. Modern Niagara is an equal opportunity employer. If you require accommodation during the recruitment process, please advise us so that suitable accommodations can be made. We can be reached at [email protected].