It Support Specialist I

LMI Technologies, recognized as one of Canada’s Best Workplaces, is a medium-sized technology company built on a culture of openness, respect and professional excellence. At LMI our staff work passionately toward the common goal of designing and delivering innovative 3D machine vision solutions to OEMs and System Integrators working in industrial factory automation around the world. The result of this teamwork is high-performance, easy-to-implement and cost-effective 3D sensor technologies that deliver the best results in even the most challenging 3D inline inspection applications.

What will you do as an IT Support Analyst I?

The IT Support Specialist I will work closely with the IT team and provide technical support efforts for the company. This position requires direct participation in day-to-day operations such as troubleshooting, implementing changes, migrations, escalations, and end-user support.

Working as part of our global IT team, you will report to the IT Service Team Lead at our Burnaby head office.

Typical Duties, Responsibilities And Activities Include

• Work to ensure that IT service KPI objectives are met
• Effectively collaborate with internal customers and team members from across the world
• Perform other duties as required
• Perform Hardware and software upgrades
• Provide mentorship and guidance to other IT personnel
• Adhere to the LMI Employee Handbook and company policies
• Proactively contribute to continuous improvement initiatives
• Work to ensure that IT’s internal and external customers’ technical needs are met
• Author technical documentation including procedures and incident analysis
• Uphold and enforce IT policies throughout the company
• Provide input on the IT budget and dashboards
• Manage IT, and suppliers, for services and equipment
• Monitor for alerts and respond as needed
• Provide support for other IT initiatives and projects
• Actively engage and communicate with the IT team and clients
• Manage patching and antivirus of clients
• Provide support and training to other IT team members and customers
• Track IT assets and manage the lifecycle

What do you need to be successful?

• Experience with Meraki switches and PaloAlto Firewall is a plus.
• Patient and attention to detail
• Networking experience:
• Fundamental understanding of Backup/Recovery systems
• Diploma in Technical Support Professional and/or an equivalent number of relevant courses
• Positive attitude and ability to provide and receive constructive criticism.
• Fundamental understanding of IT ticketing system
• Expert knowledge of Google Workspace, Microsoft Office 365, Microsoft AD (cloud/on-premise), and basic knowledge of Linux and MacOS systems is a plus.
• Fundamentals of corporate networking
• Excellent interpersonal skills to interact with a wide range of individuals from diverse backgrounds.
• Experience with Atlassian is a plus
• Platforms experience:
• Self-motivated, strong work ethic, and ability to stay on top of a large number of priorities while under pressure to deliver.
• Strong expertise with antivirus software and similar security applications
• Fundamental understanding of asset management systems
• 3 years of relevant experience in an office environment
• Effectively collaborate with other remote team members
• Excellent problem-solving abilities
• Strong initiative and enthusiasm
• Applications experience:

How to submit your interest?

If you are interested in this exciting opportunity and working for a fast-growing global technology company with an inspiring and engaging workplace environment, please submit your application to our Human Resources team in confidence by clicking the “Apply Now” button.

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration. We look forward to talking to you about the possibilities of beginning a rewarding new chapter of your career!

Why being inclusive is important to us?

At LMI Technologies, we are an Equal Opportunity employer and we value the diversity of the people we hire and serve. We strive to build and grow our team that fosters variety in backgrounds, perspectives, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person’s talents and strengths.

If you are interested in working for a fast-growing global technology company with an inspiring and engaging workplace environment, we invite you to apply and talk about the possibilities of beginning a rewarding new chapter of your career.

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