It Support Specialist - Not A Remote Position Based In Mackenzie, Bc

Building a Premier Next Generation Forest Company.
Conifex Inc. — through astute strategic acquisitions and strong leadership is emerging as a major player in the forestry, sawmilling, and biomass power industry. We value our people and take pride in our successes. Operationally, our approach is to blend technology with the expertise of committed, creative, excellence-oriented people.
CONSIDER THE LIFESTYLE
Mackenzie British Columbia offers a warm and welcoming Northern community with outstanding four season outdoor recreational activities, including fishing, hunting, an extensive all season trail systems, nearby ski hill, and recreational centre with pool and arena. A safe and secure family focused community, with excellent home affordability, modern schools, activity centers, and health facilities on your doorstep.
As an integral part of the Support Services Team, the IT Support Specialist is responsible for providing first level technical support to staff across all offices and operations. The IT Support Specialist will also be required to maintain IT infrastructure and provide assistance during projects. The role is also expected to help support the Operational Technologies (OT) deployed at our industrial facilities.
Responsibilities
SPECIFIC ACCOUNTABILITIES

• Troubleshoot complex hardware and software problems, escalate as necessary to senior technical staff.
• Effectively prioritize incoming cases and identify requests that require escalation.
• Provide timely, efficient, accurate, and courteous desktop support to all staff by phone and/or email (via the IT ticketing system).
• Ensure all interactions are tracked and maintained accurately.
• Maintain a positive company image during all interactions.
• Take ownership of resolving issues from start to finish.
• Monitor existing systems via logs and/or alerts to ensure the IT/OT platform is operating efficiently.
• Identify areas for improving processes and procedures.
• Work cross-functionally with other teams in the organisation.
• Contribute to an expanding knowledge base by documenting solutions or internal IT processes.

Requirements
Education and Certificates

• Mobile phone setup and troubleshooting
• Ability to convey technical concepts to non-technical staff.
• Common desktop tools (Word, Excel, Outlook, Office 365, Acrobat, etc.)
• Solid understanding of the business of IT service delivery, with emphasis on customer service.
• Windows OS imaging (creating and deploying)
• Industry certifications in Windows Server, desktop support (CompTIA, Networking, Security, MCP, MCSA, MCSE, etc.).
• Strong interpersonal skills and the ability to adapt in a complex and changing environment.
• Information Technology technical education or university degree
• Knowledge of common troubleshooting techniques.
• Demonstrated ability to work independently, prioritize requests, and escalate appropriately.
• Monday – Friday. Due to the nature of IT/OT systems, occasional work outside of regular hours may be necessary for upgrades, patching, etc. Call out may be necessary in the event of a major outage.
• Layer 2 and layer 3 networking
• Knowledge of essential network concepts and services: DNS, DHCP, IP, VLAN, and VPN.
• IT security (endpoint, network)
• Ability to work in a collaborative environment participating in diverse work groups with vendors, consultants, contractors, auditors, other specialists and remote resources.
• Enterprise voice and video platforms (Teams, VOIP)
• Software license management.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality with regard to the information being processed, stored or accessed on the corporate network.
• Technical skills in the following:

We are building our team at Conifex. We value honesty, hard work, accountability, respect, trust, and safety. Just as we are investing in our mills we are investing in our people. Conifex offers respectable training as well as development opportunities.
Applicants will be accepted until the position has been successfully filled.
Benefits

• Excellent financial compensation and health benefit package, including an annual health spending allowance, pension, professional development and more
• The chance to live and work in an active and growing community offering the best aspects of small-town life with a wide range of amenities, including superb outdoor recreational opportunities of all types, extensive all season trail systems, golf course, hospital, and nearby ski hill (Powder King); all within a 2 hour drive of the city of Prince George, the University of Northern BC, and an international airport.
• Flexible work hours.
• A wide range of professional development and training opportunities.