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Remote Technical Support Specialist Jobs

Developer Support Specialist (Remote)
By Brex At Canada
Bachelor's degree in related field or equivalent work experience
Excellent problem solving, troubleshooting and debugging skills
Excellent communication skills, both written and verbal. Able to communicate complex technical issues via email and in person
Experience in a customer facing role in the past (this does not need to be a technical customer-facing role)
Experience working with REST or GraphQL API calls
Experience using tools such as Looker, Datadog, Salesforce, Jira, Retool, and low-code/no-code tools
Technical Support Agent - Remote
By FreeStart Consultancy At Canada
Experience: 3 years to less than 5 years
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Work conditions and physical capabilities:
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Technical Lead, Trilogy (Remote) - $200,000/Year Usd
By Crossover At Vancouver, British Columbia, Canada
Minimum 5 years of experience in software development.
Extensive hands-on experience using generative AI for software engineering tasks or in a product you built.
Proposing and conducting experiments with generative AI to enhance engineering processes, including problem decomposition, solution design, code generation, and advanced troubleshooting.
Documenting best practices and techniques in playbooks and guides that enable others to harness the power of generative AI effectively.
Using these AI tools and techniques to develop and ship actual features and products.
Minimum 3 years as a primary technical contributor for a development team or software product.
Technical Support Specialist Jobs
By Sectigo At Ottawa, Ontario, Canada
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base.
Prioritize and manage several open issues at one time.
Contribute to create Knowledge Base of known issues and their fixes.
Additional responsibilities and special projects as assigned.
High School Diploma; Bachelors or college degree in business and/or technical related field or equivalent work experience.
Technical Support Specialist Jobs
By Audioscan At Dorchester, Ontario, Canada
Technical certification or training (preferred)
· Create and maintain service bulletins and other knowledgebase articles
· Excellent customer service skills
technical certification or training (preferred)
Technical Support Specialist: 2 years (preferred)
· Provide technical customer support via phone/email/virtual
Desktop Support Specialist - Remote W/Travel
By Advotek Recruitment At Calgary, Alberta, Canada

Minimum Four Years Of Desktop Support Experience

(Remote) Technical Consultant Jobs
By Harris Computer At Canada
Possess strong analytical skills to understand requirements
Design and implement SmartWorks solutions to meet customer requirements
Provide consulting services based on knowledge of Smart Metering infrastructure and best practices on analysis of corresponding data
Provide the Project Manager with regular updates on progress, issues and ideas for resolution, and successes
Experience in the technical field (for example, Electric or Computer engineering, Computer Science) or a degree/diploma in the related field
5+ years of relevant work experience in software implementation
Technical Support Representative (Remote)
By Gatestone & Co. At Alberta, Canada
Employ time management and multi-tasking skills to maintain high service levels
Various other duties as needed*Required Skills, Experience & Qualifications*
Work from home (We will provide the necessary equipment)
Growth opportunities within the company and monthly performance incentives are offered
Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced
Deliver exceptional customer experience while staying within our support scope guidelines
Technical Support Representative (Remote)
By Gatestone & Co. At Manitoba, Canada
Employ time management and multi-tasking skills to maintain high service levels
Various other duties as needed*Required Skills, Experience & Qualifications*
Work from home (We will provide the necessary equipment)
Growth opportunities within the company and monthly performance incentives are offered
Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced
Deliver exceptional customer experience while staying within our support scope guidelines
Technical Support Specialist (530408) Jobs
By California State University, Office of the Chancellor At Chiasson Office, New Brunswick, Canada
Two years or more of Jamf mobile device management experience preferred.
Adhere to ITIL best practices for incident and problem management, advises management of such incidents, and assist with resolution.
Administrator and maintain mobile device management systems.
Experience in coordinating resource requirements.
Coordinate with other support staff and managers to resolve all support issues.
Apple Certified Support Professional certification.
Technical Support Specialist Jobs
By Acadian Seaplants At Dartmouth, Nova Scotia, Canada
Familiarity with IT service management (ITSM) principles and experience using ticketing systems.
Experience with the Ivanti IT Service Management solution is considered an asset.
Assist with software license management.
Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar qualifications is considered an asset.
Provide exceptional technical support and troubleshooting assistance via phone, email, video conference, remote access, or in-person.
Stay up-to-date with the latest technologies and industry trends to enhance technical knowledge and contribute to continuous improvement initiatives.
Technical Support Representative (Remote)
By Ryan At Chiasson Office, New Brunswick, Canada
The Company makes offers based on many factors, including qualifications and experience.
Experience with computer systems, programs, and customer service/help desk preferred.
Ability to plan, multi-task and manage time effectively.
Internal Candidates must have their direct managers approval and support of their respective Practice Line Leader.
Independent travel requirement: up to 10%.
This role can be located anywhere in the US.
Future Opportunities - (Bilingual - French) Customer Technical Support Specialist (Remote)
By GEOTAB At Canada
Develop and maintain Knowledge base articles within the Geotab Community.
1-3 years working experience in customer service/support capacity.
1-3 years working experience in troubleshooting technical issues.
Post-Secondary Diploma/Degree specialization in technology or a related field highly valued or equivalent work experience.
Excellent verbal and written communication skills.
Strong analytical & critical thinking skills and a natural problem solver.
Technical Support Specialist Jobs
By Symplicity At Hamilton, Ontario, Canada
Work closely under the guidance and direction of our management team to learn Orbis systems and methods;
Self-manage your time and look for ways of improving the functionality of the products while offering suggestions for future development;
Be a resource in the expansion and updating of our knowledge base resources;
Manage communication with institutions to ensure system access and timely updates;
Utilize effective and timely communication skills in interpersonal relationships with customers and Orbis staff;
Professional or co-op experience in software technical support;
Technical Support Specialist Jobs
By Rheem Manufacturing At Burnaby, British Columbia, Canada
Prior experience providing remote technical support and customer service.
Excellent verbal and written communication skills.
Ability to manage time on tickets efficiently.
Excellent problem-solving skills for technical products.
Prior experience maintaining extensive customer records on CRM.
Provide verbal and written technical assistance to customers with service, installation, repair and general product questions.
Technical Support Specialist Jobs
By Omnivex Corporation At Vaughan, Ontario, Canada
Excellent written and oral communication skills, problem solving and analytical skills, interpersonal and collaboration skills
General knowledge of IT infrastructure
General knowledge of SQL databases
Monitor and respond to internal and external support inquiries via email, and telephone, and future channels.
Duplicate technical support issues in the lab
Participate in emergency after hours on-call support rotation
Dexis Regional Technical Specialist, Field Service (Canada - Remote)
By Envista Holdings Corporation At Canada
2+ years of formal higher education or equivalent work experience; Associates, Bachelor's or Technical degree is a plus.
Project Management – implement and manage projects and present reports defining project progress, and problems and solutions.
Territory development in conjunction with the Territory Sales Managers.
High focus on the customer relationships and presentation of service activities/service offerings
3+ years of advanced troubleshooting experience in a field environment
2+ years of experience in a customer facing role.
Dexis Regional Technical Specialist, Field Service (Canada - Remote)
By DEXIS At Toronto, Ontario, Canada
2+ years of formal higher education or equivalent work experience; Associates, Bachelor's or Technical degree is a plus.
Project Management – implement and manage projects and present reports defining project progress, and problems and solutions.
Territory development in conjunction with the Territory Sales Managers.
High focus on the customer relationships and presentation of service activities/service offerings
3+ years of advanced troubleshooting experience in a field environment
2+ years of experience in a customer facing role.
Product Support Specialist - Saas Trucking (Remote)
By Loginet Solutions inc At Canada
Experience utilizing remote-based software to provide technical support(mandatory within the last 5 years)
Provide customer's employees with product training (remotely or in-person) - 10-session software training program schedule provided
Be viewed by the customer as an industry expert on products and solutions offerings
Minimum 2 years relevant work experience in theIT / Transport customer servicefield(mandatory within the last 5 years)
In-depth knowledge of the intermodal transportation business is a strong asset
Excellent verbal and written communication skills
Gender Technical Specialist (Remote)
By World Vision Canada At Mississauga, Ontario, Canada
Demonstrated experience working in cross-functional and remote teams for the purpose of program implementation and development of technical standards.
We offer competitive pay and benefits. Our comprehensive health benefits start at day 1 which includes a Health Spending Account.
Contribute to creating knowledge and capturing impact of gender mainstreaming and gender transformative approaches on the project and in targeted communities.
Contribute to and benefit from cross-organizational learning on gender transformative approaches through active participation in WVC’s Gender Equality Technical Working Group.
Over 5 years’ experience in Gender Policy work, Capacity Development, Research and Evaluation, and Cross- sectoral Partnerships.
Demonstrated experience in gender program documentation, program monitoring, donor report writing, networking, and partner development for resource acquisition.

Are you looking for an exciting new challenge in the tech industry? We are looking for a Remote Technical Support Specialist to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice, and ensuring customer satisfaction. If you have excellent problem-solving skills, a passion for technology, and a commitment to customer service, then this could be the perfect job for you!

Overview A Remote Technical Support Specialist is a customer service professional who provides technical assistance to customers over the phone, email, or other remote communication channels. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and helping customers understand how to use products and services. Detailed Job Description Remote Technical Support Specialists are responsible for providing technical assistance to customers over the phone, email, or other remote communication channels. They must be able to troubleshoot and resolve technical issues, provide technical advice, and help customers understand how to use products and services. They must also be able to provide customer service and support, answer customer inquiries, and provide technical support to customers. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to troubleshoot and resolve technical issues
• Excellent customer service and communication skills
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of remote communication tools and technologies
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• At least two years of experience in customer service or technical support
• Experience in providing remote technical support
• Experience in using remote communication tools and technologies
Job Responsibilities
• Provide technical assistance to customers over the phone, email, or other remote communication channels
• Troubleshoot and resolve technical issues
• Provide technical advice and help customers understand how to use products and services
• Provide customer service and support
• Answer customer inquiries
• Provide technical support to customers