Technical Support Specialist Jobs

Omnivex has been at the forefront of digital communications for 30 years

Since 1991 Omnivex has been helping transform the way businesses interact with their audiences by empowering them to deliver targeted visual messaging. Our powerful digital communications platforms enable organizations to easily collect, process, and deliver targeted real-time information across their entire business on any screen.

Customers come to Omnivex because we enable them to touch the right people, at the right time, with the right message. This intelligent use of data to drive digital communications is a clear competitive advantage for our customers.

Omnivex is known industry wide as a great place to work – an organization that offers a stimulating career, gratifying professional relationships, and the opportunity to grow and shape your future potential. We are thorough and discerning in our recruiting and selection – we strive to identify incredibly talented candidates who exercise integrity, intelligence, a proactive approach, a commitment to excellence, and who recognize that hard work leads to tremendous rewards.

Omnivex is looking for an entry level Technical Support Specialist with excellent analytical skills and a hunger to learn. The Support Specialist will provide direct customer support of our on-prem and cloud-based software products. This is a great opportunity for anyone with a strong interest in all aspects of software technology. You will have the opportunity to grow your career in a dynamic and fast paced environment and work with some of the best technical talent in the GTA.

Primary Responsibilities

• Complete regular customer contact campaigns, through phone and email, in order to unearth any latent technical issues and ensure they are having a positive user experience
• Be, for many customers, the primary voice of Omnivex
• Coordinate with QA and Development teams to provide assistance in identifying and resolving product defects
• Assist in creating customer-facing support documentation as the need is identified.
• Participate in emergency after hours on-call support rotation
• Become expert in the use of our software to better provide support to our customers and partners
• Log support incident activity
• Monitor and respond to internal and external support inquiries via email, and telephone, and future channels.
• Duplicate technical support issues in the lab
• Work with customers (external and internal) and partners, both proactively and reactively, to assist in onboarding, address their technical ongoing support issues, and promote continued customer service and customer success.

Secondary Responsibilities

• Procure IT equipment
• Provide sample and customer specific scripts (IronPython and JavaScript)
• Provide additional resources to our Professional Services Department, developing sample and customer-specific content with Omnivex’ software products.
• Set up, troubleshoot, and decommission PCs for Omnivex staff
• Help support the internal IT infrastructure

Competencies/Skills

• Excellent written and oral communication skills, problem solving and analytical skills, interpersonal and collaboration skills
• General knowledge of IT infrastructure
• General knowledge of SQL databases
• Familiarity with troubleshooting in a Microsoft environment
• A keen interest in learning and developing into a customer-focused technical resource for our cloud and on-prem products

How to apply

Omnivex is prepared to offer competitive compensation to the right candidate. If you are interested in learning new things and working on exciting multimedia projects that are a departure from the ordinary and mundane, we are interested in you!

Qualified candidates residing within driving distance of the Greater Toronto Area are invited to forward a covering letter and a current resume [email protected] thank you for your interest. Only those candidates selected for an interview will be contacted.

Omnivex Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.