Decision Support Technical Specialist Jobs

Strong interpersonal skills coupled with a desire and ability to be a team player

Proven ability to problem-solve and manage multiple projects and priorities

Peoplesoft and Meditech knowledge preferred

Experience with MIS guidelines and MOHLTC Reporting is an asset

Certified Canadian College of Health Records Administrators or Post Secondary Degree or Diploma preferred

This position will be located at

Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.

Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base.

Prioritize and manage several open issues at one time.

Contribute to create Knowledge Base of known issues and their fixes.

Additional responsibilities and special projects as assigned.

High School Diploma; Bachelors or college degree in business and/or technical related field or equivalent work experience.

Technical certification or training (preferred)

· Create and maintain service bulletins and other knowledgebase articles

· Excellent customer service skills

technical certification or training (preferred)

Technical Support Specialist: 2 years (preferred)

· Provide technical customer support via phone/email/virtual

Two years or more of Jamf mobile device management experience preferred.

Adhere to ITIL best practices for incident and problem management, advises management of such incidents, and assist with resolution.

Administrator and maintain mobile device management systems.

Experience in coordinating resource requirements.

Coordinate with other support staff and managers to resolve all support issues.

Apple Certified Support Professional certification.

Familiarity with IT service management (ITSM) principles and experience using ticketing systems.

Experience with the Ivanti IT Service Management solution is considered an asset.

Assist with software license management.

Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar qualifications is considered an asset.

Provide exceptional technical support and troubleshooting assistance via phone, email, video conference, remote access, or in-person.

Stay up-to-date with the latest technologies and industry trends to enhance technical knowledge and contribute to continuous improvement initiatives.

Work closely under the guidance and direction of our management team to learn Orbis systems and methods;

Self-manage your time and look for ways of improving the functionality of the products while offering suggestions for future development;

Be a resource in the expansion and updating of our knowledge base resources;

Manage communication with institutions to ensure system access and timely updates;

Utilize effective and timely communication skills in interpersonal relationships with customers and Orbis staff;

Professional or co-op experience in software technical support;

Prior experience providing remote technical support and customer service.

Excellent verbal and written communication skills.

Ability to manage time on tickets efficiently.

Excellent problem-solving skills for technical products.

Prior experience maintaining extensive customer records on CRM.

Provide verbal and written technical assistance to customers with service, installation, repair and general product questions.

Excellent written and oral communication skills, problem solving and analytical skills, interpersonal and collaboration skills

General knowledge of IT infrastructure

General knowledge of SQL databases

Monitor and respond to internal and external support inquiries via email, and telephone, and future channels.

Duplicate technical support issues in the lab

Participate in emergency after hours on-call support rotation

May be called on for training creation, input, or delivery as assigned by management.

Manage the level three queue daily and relay the resolutions to the TSS or TSS II

Maintain and increase product knowledge on applicable products/applications via training, documentation, and personal research.

Maintain documents of system requirements and configurations for support only. Identify departmental technical needs and make suggestions.

Test software and hardware applications as they change in the industry and apply the knowledge as needed

Document all customer contacts, issues, and resolutions timely and thoroughly in the CRM (Zendesk, Jira).

1-2 years experience in a similar role, preferably in financial services/banking domain

Working knowledge of relational databases and SQL data extraction and manipulation tools

Hands on with Python and SAS. Modeling experience is a bonus.

Experience with BI tools and Cloud technology, such as Tableau and Google Cloud Platform.

Sound communication skills, ability to work independently and in a team

Demonstration of problem-solving using combination of technical know-how, soft skills, and business acumen

1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services

Proficient in Microsoft Office, web-based applications and Customer Relationship Management systems

Comprehensive benefit plan from day 1

Resolve support issues in a prompt and efficient manner while escalating to the support manager, or technical team members when necessary.

Produce clear, efficient, and timely logs of calls and emails into a client-case tracking system to manage requests and issues

Working knowledge of automotive suspension systems, chassis and steering components*

Maintenance Task Examples: Perform maintenance, change management tasks, remote hands & eyes.

Perform timely technical and management escalations for outstanding client issues.

Inventory Management Task Examples: Update inventory records and customer solution diagrams to ensure accuracy.

Knowledge and/or experience with virtualization software (Microsoft Azure, VMware, etc.)

Post secondary education in computer related studies, or relevant work experience (1-3 years)

Experience working directly with B2B level clients in a mission-critical technical support environment.

Qualifications / Skills / Experience:

Medical and dental benefits once qualified

Excellent written and oral communication skills.

Above average computing and navigational skills

Experience with ticketing systems is an asset

Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)

Serve as an internal product expert, demonstrating in-depth knowledge of our hardware, mobile and web apps

Create and maintain comprehensive support documentation including videos, knowledge base articles, getting started guides, and manuals

Experience or familiarity with the agriculture industry is highly desirable.

Excellent communication skills, both verbal and written.

Experience in providing outstanding customer support, ideally in a technical environment.

Provide Tier 1 phone and email support

Certification with the Canadian Health Information Management Associate (CHIMA).

Good organizational and time-management skills.

Graduate from a recognized Health Information Management/Professional program.

Applies National Rehabilitation Reporting System (NRS) coding standards to Inpatient admissions and discharges according to CIHI reporting requirements

1 year previous experience in inpatient NRS coding

An in-depth knowledge and understanding of RCG, RPG and expected length of stay

Experience with ITIL support processes; Service Requests, Change Management, Incident Management etc…

Track support requests/incidents and resolutions using help desk software (Jira Service Management)

Experience with AWS, Azure and GCP environments

Experience with Kubernetes and related tools (Helm, Kubectl)

Experience with Jenkins or other CI/CD platforms

Experience with monitoring tools such as Splunk, Log Analytics etc…

BS in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 1+ years of professional experience is acceptable

Experience with formal logic (e.g. temporal logic)

Exposure to safety certification standards and processes

Contribute to the development, integration, and deployment of algorithms that enable AVs to navigate complex on-road environments

Develop the Engine that reasons over discrete actions and interactions with other actors, based on multi-hypothesis predictions

Collaborate with the Routing team to incorporate longer-term and higher-level mission objectives

Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)

Assist customers for problematic equipment and offer economic solutions.

Two years experience working with engineering, manufacturing and distribution operations in an industrial environment.

Experience on a technical support and/or customer service type team. Public speaking / training experience is an asset.

Experience working with Tridium Niagara and wireless networking experience is a definite asset.

Strong, team-oriented leadership skills with presence and a bias for action.

Proactively look for ways to improve processes and the customer experience.

Bachelor’s Degree in a Computer Science or related technical field or equivalent experience

2+ years of experience problem solving and providing advanced support within fast-paced and

Experience working with and debugging web applications and/or services.

Excellent customer service, interpersonal, collaboration and communication skills. Possesses the

Experience with the Retail industry and application support (Merchandising) is must

• Experience with Remote Monitoring and Management tool is required

• Excellent time management skills.

• Post-secondary education in information technology or equivalent work experience;

• Knowledge and working experience with ITSM tools such as ServiceNow is considered an asset.

Option for hybrid remote work schedule in a technologically advanced environment with exposure to many specialized computer applications

Competitive compensation and benefits • Professional development opportunities