Technical Support Specialist Jobs

Agrimaticsis focused on using mobile devices to provide cloud connectivity and improved user interfaces to the agricultural sector. Our flagship product isLibra Cart, an iPad-based grain cart weighing and data management system. It has become a farm favourite due to its ease of use and rock-solid reliability.

We are modernizing the oldest industry in human civilization. This is life-defining work that impacts tens-of-thousands of farmers, and we’re growing. That’s where you come in. We’re looking for a Technical Support Specialistto help us support our customers. We take a very considered approach to hiring. We’re a small team and we don’t hire very often.

About the role

We are seeking to add a technical support specialistto our customer experience team.This position is in-office in Saskatoon.

• Document valuable customer feedback and ideas to contribute to the continuous improvement of our products
• Serve as an internal product expert, demonstrating in-depth knowledge of our hardware, mobile and web apps
• Provide exceptional customer support to our dealers and farms through various communication channels such as phone, voicemail, email, and text
• Provide Tier 1 phone and email support
• Handle warranty returns efficiently, ensuring a smooth process for dealers and farms
• Reproduce, verify, and thoroughly document reported issues to be handed over to the development team
• Create and maintain comprehensive support documentation including videos, knowledge base articles, getting started guides, and manuals
• Enter and maintain contact information and other relevant data into the CRM system
• Assist sales in answering product-related questions, provide accurate quotations to dealers and farms and enter purchase orders
• Contribute to product verification and testing

Other responsibilities could include:

• Product assembly and testing, preparing shipments
• Participate in trade shows, clinics, and demos, both in person and/or through webinars
• Various customer experience tasks

Experience or familiarity with the agriculture industry is highly desirable.

Excellent communication skills, both verbal and written.

Experience in providing outstanding customer support, ideally in a technical environment.

Detail-oriented mindset.

Proactive and self-motivated, with the ability to work effectively both independently and as part of a team.

Willingness to occasionally travel to attend trade shows, dealer clinics, and demos.

Work from our office in Saskatoon.

We offer group health and dental benefits, company-paid plug-in parking, secure bicycle parking, an on-site fitness center and access to a cafeteria.