Full Time / Customer Support Specialist (Remote)

Are you a highly motivated individual with excellent communication skills and a passion for providing exceptional customer service? We are seeking talented individuals to join our team as Customer Support Specialists. This is a remote, entry-level position based in Canada, offering a unique opportunity to kickstart your career in customer support while enjoying the flexibility of working from home.

Responsibilities:

• Maintain detailed and accurate customer records and interactions in our CRM system
• Handle customer inquiries and provide accurate and timely responses via phone, email, or chat
• Stay up to date with product knowledge and participate in ongoing training and development programs
• Collaborate with cross-functional teams to address customer issues and escalations
• Assist customers in navigating our products and services, offering guidance and troubleshooting support
• Resolve customer complaints and ensure customer satisfaction
• Identify opportunities to improve customer experience and provide feedback to the team

Qualifications:

• Excellent verbal and written communication skills in English (French language skills are a bonus)
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong attention to detail and accuracy
• High school diploma or equivalent; additional education or certifications in customer service is a plus
• Proficiency in using customer support software and tools, CRM experience is a plus
• Ability to work independently with minimal supervision
• Empathy and patience when dealing with customers

Benefits:

• Paid time off and vacation days
• Opportunities for career growth and advancement within the company
• Comprehensive training program to equip you with the necessary skills
• Competitive salary and performance-based bonuses
• Flexible working hours and the ability to work remotely from anywhere in Canada
• Health and dental benefits package
• A supportive and inclusive work environment that values teamwork and collaboration
• Regular team-building activities and social events

If you are passionate about delivering exceptional customer service and thrive in a remote work environment, we want to hear from you! Join our team of dedicated Customer Support Specialists and embark on an exciting journey to build your career in the ever-growing customer support industry.