Customer Support Specialist Part Time Jobs

WHY WORK AT HOMEEQUITY BANK?

Coordinates and administers all facets of the semi-monthly payroll process, as per company and legislative requirements.

Ensure appropriate capture of ongoing commission payments, sales bonuses, expense reimbursements, and taxable benefits

Prepare Journal entries for Finance

Process employee benefit deductions and taxable benefits on Dayforce profiles

Processing off cycle payroll requirements for hiring, orientation and terminations.

1+ years of previous experience working in a high-volume call center; remote customer support is highly preferred

Intermediate to advanced computer and typing skill proficiency

Strong written communication skills; ability to read and write English effectively to assist customers via cases, real-time chats, and emails

Act as a first touchpoint for our customers, answering inbound questions and inquiries via phone, live chat, SMS, and email

Assist customers by processing administrative requests, such as ordering additional supplies, creating and uploading documents, and more

Assist customers in troubleshooting by having a basic understanding of Jabra Hearing products

I possess strong verbal and writing communications skills and can explain complex topics easily to customers with limited technical experience

If the below describe your knowledge, experience and character, then this role could be for you:

Solve problems using your knowledge of our systems, hardware, and procedures

I have 1-3 years of experience in a customer service support role, with preference for a contact center environment

I possess a customer-centric attitude and excellent relationship-building skills

I have strong analytical and problem-solving skills and an intrinsic desire to follow-up with customers on support issues until resolved

Build and maintain knowledge on specific Finastra components. Seek to maximize support certifications

Assist in building and reviewing knowledge base and written how-to documents for internal and external distribution

Maintain proficient knowledge of job related information as required. This may include financial institution, compliance, or technical information

Maintain a general knowledge of Finastra product usage within designated operating systems, networks, hardware, databases, and peripherals as required

University or college degree and/or equivalent experience

Banking or Credit Union Operational experience

Strong communication and interpersonal skills

Excellent problem-solving skills and ability to think creatively

Ability to multitask, prioritize and manage time effectively

Experience in customer service or support roles

Experience with CRMs and ticketing systems (e.g. Zendesk, Salesforce) is a plus

Comfortable working in a fast-paced environment

Accurately document activities performed on customers’ accounts using CARFAX’s Customer Relationship Management (CRM) application (Salesforce).

2+ years’ hands-on experience in a call center environment

Excellent written and verbal communication skills

Five 9 and Salesforce experience preferred

Competitive compensation, benefits and generous time-off policies

Respond to phone calls, emails and chats from dealership customers regarding CARFAX products and services

Experience in the reconciliation of monthly benefits - employee deductions, employer contribution, and monthly invoice to the general ledger.

Ensures proper internal controls, system standards & documentation, policies and audit requirements are developed, met, and maintained.

Bachelor’s degree and a Certification/Licensure as a Certified Payroll Professional (CPP) or equivalent considered a strong asset.

Experience with ensuring compliance with HIPAA, OSHA, ADA and other regulatory standards.

Strong accounting foundation including experience in owning and reconciling payroll related general ledger accounts and preparing payroll journal entries.

Knowledge with employment law, FMLA, overtime, disability.

We offer some cool benefits (comprehensive benefits, flexible working hours, remote work opportunities)

Bachelor's degree in Information Systems, or a related field (or equivalent work experience).

Experience with and understanding of ERP systems and/or implementation

Knowledge of programming languages and databases

Experience in technical support and/or software product support role

Become a Paragon whiz (with our help!)

• 8-10 years related experience required in writing, communications and project management

• Strong verbal communication and collaboration skills

• Experience in communicating technology and digital concepts to non-technical audiences

• Experience of working with Public Sector organizations

This role is part time 12-16 hours per week

• Coordinate with internal teams and guests to amplify the reach of podcasts and other content

Manage and resolve customer support issues using email, phone and live video sessions, documenting everything in our CRM support platform

Perform Pre-Launch Check reviews of customers projects and provide suggestions to enhance their knowledge and use of Recollective

Document customer experiences and formal feedback

Contribute to the maintenance of Recollective’s internal and customer-facing knowledge bases, creating written content as needed

Candidates must be able to demonstrate a minimum of 2 years experience working in a professional customer-facing role

Ability to empathize with the customer and provide an exceptional support experience.

You act as the first point of contact with our customers, developing and owning the relationship building experience

You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually

You possess great written and verbal communication skills, with an acute attention to detail

Your experience in financial services or with financial products is an asset

This is an in-office role in Calgary, Alberta

This part-time contract is approx 2.5 months from June 2023 through August 2023

Strong interpersonal, organizational and time management skills are necessary.

Ability to work from home offering a strong internet signal, and uninterrupted, secure workspace.

Conduct outbound Customer calls to ensure post-sale satisfaction and offer cross-sell opportunities.

Liaise with store managers, district and regional staff as required to resolve customer inquiries and concerns.

Minimum of at least 1 years’ experience in a customer service environment.

Exceptional written and verbal communication skills are essential.

Participate in discussions and create knowledge management materials for public-facing and internal support documentation.

Familiarity with customer relationship management (CRM) software such as Intercom, Zendesk or Hubspot

Resolve issues related to finances, permissions, plans, subscriptions, upload allotments, audience membership, and errors.

Strong customer service and communication skills

Knowledge of technical support and troubleshooting processes

Strong technical aptitude, critical analysis and communication skills are being leveraged and improved.

Collaborate with cross-functional teams to assist in replicating and reporting bugs, taking ownership of product quality and the overall user experience

Stay up-to-date with the latest product feature launches and enhancements, continuously expanding your knowledge to keep pace with our ever-evolving platform

Excellent written communication skills with a passion for crafting engaging and accurate content

Problem-solving abilities, approaching challenges with a Sherlock Holmes-like intuition to uncover the best solutions

🖥️ Flexibility to work onsite and remotely

💰 Annual wellness budget, education budget, and charitable donation matching

Experience with a banknote management system (asset)

Excellent computer skills and knowledge (Mac, PC, Android, etc.)

Knowledge of Equisoft/connect (formerly Kronos Finance), Equisoft/plan (formerly Kronos ABF) and Zendesk (assets)

Personal finance knowledge (major asset)

Assist and provide remote customer support (emails, phones, etc.)

Education level: High school or Collegial

Exceptional organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Product Knowledge: Develop a comprehensive understanding of our products and features. Stay up-to-date with product updates and changes.

Previous experience in customer support or a related role, preferably within a fast-paced and technology-driven environment.

Excellent communication skills, both verbal and written, with a professional and courteous demeanor.

Strong problem-solving skills, the ability to think quickly on your feet and a keen eye for process improvement opportunities.

Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Experience working on projects, software deployments, and task management.

$50,000 - 55,000 annual compensation (dependent on experience and qualifications)

Excellent reading comprehension, listening, and writing skills in English (French is a plus).

Prior experience working B2B, SaaS, government organizations.

Post secondary qualification in technology or business.

Remotely assisting clients via MS Teams/Zoom to resolve software and performance relates issues including troubleshooting.

Must-Have #1: You must be experienced.

Interacting with customers in varying mediums. You’ll answer emails or pick up the phone and talk to them directly.

Wanted: An intuitive Customer Support Specialist who will keep our customers happy

This is a contract position for approximately 12 months

We’ve got an exciting journey ahead of us…

A tech-savvy detective, with the ability to read between the lines

You act as the first point of contact with our customers, developing and owning the relationship building experience

You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually

You possess great written and verbal communication skills, with an acute attention to detail

Your experience in financial services or with financial products is an asset

This is an in-office role in Calgary, Alberta

This is a part time, permanent position