Specialist, Customer Support Jobs

Specialist, Customer Support

Equisoft, a leading global provider of digital business solutions for the insurance and wealth industries, is actively seeking new talent!

Reporting to the Director, Customer Experience, the Customer Support Specialist's mandate is to act as a resource person for complex customer issues. He or she ensures the continuous improvement of knowledge and practices and conveys the vision of the customer's needs to enhance the experience.

Are you passionate about customer service and teamwork and would you like to evolve in a constantly changing international environment? Send us your CV!

A DAY IN YOUR LIFE

• Document each intervention in a clear and concise manner to keep client records up-to-date
• Analyze and process customer support requests within the agreed time frame
• Work closely with all team members to ensure effective customer and user support
• Use and refer to existing documentation to provide adequate assistance and participate in its ongoing improvement
• Assist and provide remote customer support (emails, phones, etc.)
• Collaborate in the maintenance and improvement of existing documentation
• Contribute to the continuous improvement of processes
• Follow up with clients once the problem is resolved by ensuring that it meets their needs and expectations
• Act as a resource person to clients and colleagues for data transfers and conversions
• Sort requests according to the urgency of the situation and the resources needed to resolve the issues
• Receive customer requests in writing or over the phone and process them with a clear understanding of the need to provide an effective response

MUST-HAVES

• Excellent computer skills and knowledge (Mac, PC, Android, etc.)
• Education level: High school or Collegial
• Personal finance knowledge (major asset)
• Experience in customer service, preferably in a customer contact center
• Knowledge of Equisoft/connect (formerly Kronos Finance), Equisoft/plan (formerly Kronos ABF) and Zendesk (assets)
• Strong knowledge of French and English (spoken and written)
• Experience with a banknote management system (asset)
• Years of experience: 1-3 years

Your Benefits

• Possibilities of international assignments
• Free all you can drink coffee and tea
• Competitive compensation package
• Gym
• Social activities
• Flexible hours and collaborative working spaces
• Comprehensive employee benefits

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We thank you for your interest in our company and we guarantee that all submitted applications will be considered.

Only those whose applications are selected will be contacted for interview purposes. By submitting your application, you consent to Equisoft collecting, using & storing your personal data in order to apply for a job and for Equisoft to analyze your application. Due to the nature of its products and services, Equisoft will perform thorough background checks prior to confirming one’s employment.