Customer & Technical Support Jobs

Are you looking for a stimulating and dynamic job in the surrounding area of Saint John? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you! We are currently looking for (2) Customer & Technical Supports for one of our clients in the printing industry.

What is in it for you:

• Opportunity to work in a dynamic and professional environment.
• 12-month contract with strong potential for permanent employment.
• Full-time role (37.50 hours per week).
• Join a passionate and inclusive team of professionals.
• Hourly salary of $17.24.
• On-site rotation shift schedule from Monday to Friday, between 8:00 a.m. and 10:00 p.m.

Responsibilities:

• Proactively communicate the benefits of diagnosing and resolving issues.
• Maintain product and software knowledge.
• Contribute to knowledge systems to enhance solutions provided to customers.
• Provide an excellent customer experience using sound listening skills, empathy, and urgency; when necessary, effectively diffuse and resolve service concerns with the customer.
• Provide feedback on policies and procedures to continuously improve customer experience.
• Resolve customer hardware, software, and networking problems at first contact using the companys systems, CareAR, and/or software tools as appropriate.
• Resolve incoming customer escalations through effective negotiation and escalate urgent issues to the appropriate team as necessary.
• Represent the company to customers and partners in a friendly, professional, and ethical manner.
• Execute processes unique to the companys major account customers to ensure service level agreements are met.
• Focus on performance - measured by providing great experiences and resolving technical issues through good business decisions in each interaction.

What you will need to succeed:

• High level of achievement and self-motivation.
• Solid problem-solving skills.
• Experience troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc.
• Critical thinking and decision-making abilities.
• Post-Secondary Education.
• Support center experience.
• Technical support experience.
• Strong communication skills.
• Ability to deliver results independently and as part of a team.
• Effective multitasking with attention to detail.

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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