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Technical Customer Support Jobs

Customer Service Specialist/Technical Support
By SharpLight Technologies At Vaughan, Ontario, Canada
Demonstrating strong communication and time management skills in prioritizing demanding workload
Search, and coordinate with the technical department, the hire of new technicians in remote areas to assist in set-ups/service calls.
Offer customers new devices and equipment (some sales required)
**Technical Skills – following quality control procedures and technical/clinical troubleshooting
Phenomenal Communication Skills (Written and Oral)
Excellent communication and interpersonal skills
Technical Lead, Customer Centricity
By Manulife At Toronto, Ontario, Canada
Enable Ongoing Customer Experience Enhancements
Prior experience launching survey programs in Medallia and implementing the Net Promoter System
8+ years of experience in fast-paced environment; experience in customer or digital functions considered an asset
Strong communication skills, including verbal, written, & PowerPoint
Strong workshop facilitation, training and influencing skills a plus
Market research, consumer insights, and international experience a plus
Technical Customer Support Engineer
By Improvado At Calgary, Alberta, Canada
3+ of working experience as a Technical Support Engineer, or a similar role
Experience with SQL: a deep understanding of select queries, filtering, and aggregate queries.
Outstanding communication and interpersonal skills
Basic digital marketing knowledge (analytics tools, metrics, etc.)
Experience with API (like Facebook, Instagram, Twitter, Reddit) and Postman
SQL window functions, update, insert, delete, experience in Postgres or Clickhouse
Customer Technical Support Jobs
By Aquent At Canada
• Create and maintain incident management requests to product group or engineering group
• Responsible for the customer support experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• 3+ years technical support, technical consulting experience, or information technology experience
• Experience in any RDBMS or an understanding of general RDBMS concepts would be considered a plus.
• Experience with any NoSQL database systems like Mongo DB, Cassandra DB, etc.
Customer & Technical Support Jobs
By Recruit Action inc. At Saint John, New Brunswick, Canada
Proactively communicate the benefits of diagnosing and resolving issues.
Contribute to knowledge systems to enhance solutions provided to customers.
Provide feedback on policies and procedures to continuously improve customer experience.
Maintain product and software knowledge.
Focus on performance - measured by providing great experiences and resolving technical issues through good business decisions in each interaction.
Experience troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc.
Technical Customer Support Representative
By Sciemetric At Windsor, Ontario, Canada

Please read Job Requirements before applying. 2 Year college program or relevant work experience with basic computer troubleshooting. Must be a Canadian Citizen and Live in Windsor Ontario.

Customer Service / Technical Support Representative
By Concentrix At Niagara Falls, Ontario, Canada
Deliver expert customer experiences…with a smile.
Type of experience or interests
Personal qualities/skills important to the role (tech, service, et)
Help customers resolve technical issues.
Assist in correcting billing concerns.
Ensure the appropriateness of social media content.
Customer Technical Support Jobs
By Guardian Mobility At Ottawa, Ontario, Canada
·IP and Cloud networking architecture knowledge.
·Experience with Linux and Microsoft Windows Server operating systems.
·Exceptional written, verbal, and interpersonal communications skills.
Guardian Mobility is seeking a Junior Technical IT and Client support person to join our team.
– Provide input into the
Individual who takes initiative and are client-focused.
Technical Customer Support Jobs
By Sync.com At Toronto, Ontario, Canada
Utilize your problem-solving skills and logical, methodical approach to identify patterns and find optimal solutions for clients' technical concerns.
Gain in-depth knowledge of Sync's operations, including development team escalation processes and billing procedures.
Possess a minimum of 4 years of experience in technical support, customer support, or systems administration.
Exhibit outstanding written and verbal communication skills, enabling effective communication with clients of varying technical backgrounds.
Best in the class health benefits
Provide technical support to clients using our cloud storage and sharing platform, ensuring their inquiries and issues are resolved efficiently.
Customer Support Technician Jobs
By Medical Engineers Recruitment At Canada

Strong knowledge of Hydraulics and Pneumatics is essential.

Airline Customer Support Jobs
By Solomon Page At Halifax, Nova Scotia, Canada
Learn and maintain knowledge of work methods and systems to provide high level customer service.
Experience out of hotels or airline industry.
Prior Customer Service experience in fast paced client facing role.
Excellent Interpersonal skills with professional telephone etiquette.
Excellent verbal and written communication skills.
If you meet the required qualifications and are interested in this role, please apply today.
Airline Customer Support Jobs
By Solomon Page At Ontario, Canada
Learn and maintain knowledge of work methods and systems to provide high level customer service.
Experience out of hotels or airline industry.
Prior Customer Service experience in fast paced client facing role.
Excellent Interpersonal skills with professional telephone etiquette.
Excellent verbal and written communication skills.
If you meet the required qualifications and are interested in this role, please apply today.
Technical Customer Support Specialist (Remote) - Est
By Swift Medical At Charlottetown, Prince Edward Island, Canada
Manage ticket queue efficiently to meet SLA demands
At least 3 year experience engaging directly with end-users to handle and resolve technical problems;
Some experience working in high-growth SaaS startup environments with software release cycles (especially scrum and agile methodologies);
Basic experience querying databases using SQL;
Assist in solutioning and/or developing to automate repetitive internal processes to enhance support delivery;
Build and maintain a library of technical documentation to help accelerate issue resolution;
Technical Customer Support Specialist (Remote) - Est
By Swift Medical At Toronto, Ontario, Canada
Manage ticket queue efficiently to meet SLA demands
At least 3 year experience engaging directly with end-users to handle and resolve technical problems;
Some experience working in high-growth SaaS startup environments with software release cycles (especially scrum and agile methodologies);
Basic experience querying databases using SQL;
Assist in solutioning and/or developing to automate repetitive internal processes to enhance support delivery;
Build and maintain a library of technical documentation to help accelerate issue resolution;
Customer Support Associate Jobs
By Abstract Management Group At Markham, Ontario, Canada
Ability to recognize, apply and explain your product or service knowledge
Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
Passion for increasing in-person hospitality skill set to build better relationships
The responsibilities and tasks of the Customer Support Associate consist of:
We want someone in the Customer Support Associate role whose qualifications include:
Keeping a record of customer interactions, processed orders, and service schedules
Technical Customer Support Specialist (Remote)
By Swift Medical At Charlottetown, Prince Edward Island, Canada
Manage ticket queue efficiently to meet SLA demands
At least 3 year experience engaging directly with end-users to handle and resolve technical problems;
Some experience working in high-growth SaaS startup environments with software release cycles (especially scrum and agile methodologies);
Basic experience querying databases using SQL;
Technical Customer Support Specialist (Remote)
Some of the things we offer to Swifties:
Customer Support Manager Jobs
By Aplin At Greater Edmonton Metropolitan Area, Canada
3+ years of experience as a Call Center Manager or;
3+ years of experience as a Customer Support Manager with previous experience in a call center
Comprehensive health and dental benefits, plus an additional Health Care Spending Account,
Manage the technology (ex. phone system, ticketing platform) used in the contact center
Excellent communications skills, with the ability to write policies, procedures, FAQ
A passion for delivering exceptional customer experience
Associate Customer Support Technican
By Applied Systems At Canada
Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc.
Can work remotely or from an Applied Systems office
1 year of customer service experience
Strong written and verbal communication skills; strong telephone skills
Experience working with technology and Microsoft applications
Customer Support Associate Jobs
By TalentMinded Inc. At Scarborough, Ontario, Canada
Update production, project management and supply chain as well as client teams on project status, production changes, approvals and pricing.
Verify accuracy of contract, sales order and shipping information.
Initiative communication with appropriate internal and external contacts to obtain approvals and retrieve missing data.
Coordinate with Accounting to resolve client issues such as prepay invoices; customer credit holds; delivery terms.
Initiate shipments within the ERP system to logistics to facilitate on-time delivery of finished goods.
Process invoices, credit notes and deposit invoices.
Customer Support Associate Jobs
By Moves At Canada
Maintain and improve our Moves’ Help Center for our members as new features are added to our offering
Minimum 2 years of proven professional experience in customer support in a start-up environment
Working at a start-up or fintech experience
Experience with Zendesk or other CSM software
Strong verbal and written communication skills to provide exceptional support to our members
Salary range is CAD$50,000-60,000 annually (commensurate with experience and location, with flexibility to increase for the right candidate)