Technical Customer Support Jobs in Manitoba

Enable Ongoing Customer Experience Enhancements

Prior experience launching survey programs in Medallia and implementing the Net Promoter System

8+ years of experience in fast-paced environment; experience in customer or digital functions considered an asset

Strong communication skills, including verbal, written, & PowerPoint

Strong workshop facilitation, training and influencing skills a plus

Market research, consumer insights, and international experience a plus

Utilize your problem-solving skills and logical, methodical approach to identify patterns and find optimal solutions for clients' technical concerns.

Gain in-depth knowledge of Sync's operations, including development team escalation processes and billing procedures.

Possess a minimum of 4 years of experience in technical support, customer support, or systems administration.

Exhibit outstanding written and verbal communication skills, enabling effective communication with clients of varying technical backgrounds.

Best in the class health benefits

Provide technical support to clients using our cloud storage and sharing platform, ensuring their inquiries and issues are resolved efficiently.

Manage ticket queue efficiently to meet SLA demands

At least 3 year experience engaging directly with end-users to handle and resolve technical problems;

Some experience working in high-growth SaaS startup environments with software release cycles (especially scrum and agile methodologies);

Basic experience querying databases using SQL;

Assist in solutioning and/or developing to automate repetitive internal processes to enhance support delivery;

Build and maintain a library of technical documentation to help accelerate issue resolution;