Technical Customer Support Engineer

Mission
Improvado is committed to empowering the revenue of marketing teams to make business decisions through data simplification. Today, data lives in many silos, and business users need to rely on scarce technical resources to get the answers they need to do their job effectively. Improvado is changing that!
Product & Company
Improvado is a modern data stack SaaS company, headquartered in San Francisco, with offices across the globe. We built a no-code revenue data platform centralizing data from hundreds of marketing & sales sources.
We are a Series A startup with $30 million raised in investments. We are rapidly scaling and doubling revenue growth every year.
Today, we are excited to be partnering with companies like ASUS, Illy, Activision, Adroll, Docker, Hims, OMD, the University of San Francisco, and many others.
Culture
At Improvado, we are extremely curious, open, and hard-working. We take great pride in our diverse culture and remote-first approach. We value diversified experiences of opinion and we know that this makes us stronger. We are looking for great people who want to grow and develop fast, personally, and professionally.
Responsibilities

• Solving different technical data-related issues using SQL, CLI, Postman, Kibana, etc.
• Customer problems identifying/researching and escalating to the right team
• Customer communications via Helpdesk (Jira) or video calls (Google Meet)
• Being an expert on Improvado products behind our customers
• Covering regular cases with documentation.
• Working cross-functionally with The Customer Success, Product, Analytics, and Engineering Teams

Requirements And Skills

• Outstanding communication and interpersonal skills
• 3+ of working experience as a Technical Support Engineer, or a similar role
• Linux terminal basic understanding
• Experience with SQL: a deep understanding of select queries, filtering, and aggregate queries.
• Advanced or Fluent English
• You are a customer-oriented person who is ready to support them in whatever it takes

Nice To Have

• Kubernetes experience
• Basic digital marketing knowledge (analytics tools, metrics, etc.)
• SQL window functions, update, insert, delete, experience in Postgres or Clickhouse
• Familiarity with ELK Stack
• Cloud provider experience (GCP, AWS, Azure)
• Experience with API (like Facebook, Instagram, Twitter, Reddit) and Postman

Why Improvado?

• Remote OK
• Ideal time & stage to benefit from companies growth - just got Series A :)
• Opportunity to receive a sponsorship for courses to keep learning new technologies (in accordance with the duties performed and the necessary growth)
• US holidays and additional days off
• Extremely fun & open startup environment
• 27 calendar days of paid vacation
• Strong product/market fit: marketing data product for US-based enterprises
• Chance to get the company's stock options in the future