Technical Customer Support Engineer Jobs

• Ownership of the Customer

• Resolution of High-Impact Technical Challenges

Customer Service/Focus (internal or external)

French language (speaking & writing)

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Also, do let me know the best time/number to connect with you at your earliest convenience

Provide recommendations to management to improve operations and customers services.

Work with the Service Coordinator and Customers, informing them of issues they may experience and the necessary corrective actions.

Give training to increase service technician knowledge.

Minimum of 5 years of experience in servicing, troubleshooting, installing and maintaining critical power equipment.

Minimum of 3 years of experience reading and deciphering electronic schematics and troubleshooting electronics to the component level.

Be the technical specialist regarding critical power equipment for the Canada.

Provide Knowledge Transfer sessions to help reduce customer concerns about Adobe

BA/BS Degree in a related field or equivalent experience.

2+ years’ experience in technical customer support- preferably within a SaaS/ enterprise environment

Java or Backend development experience is helpful

Experience investigating and debugging multi-tier web applications

Working experience with JavaScript, HTML, CSS, and XML

• Experience with Windows Admin/remote connectivity tools

• Experience troubleshooting LAN connectivity & cabling

• Experience with scripting tools to automate windows configurations

• Experience deploying software/applications/configs to endpoints

• MS Intune\Azure AD experience is a big plus

• Takes the initiative to improve operational effectiveness"

Perform code analysis, requirements analysis, software reviews, and system risk analysis to ensure robust and reliable software solutions.

Leverage your Azure knowledge to enhance technical solutions and customer interactions.

Contribute to production support activities, offering expertise to resolve customer issues promptly.

Leadership: Exhibit leadership skills in managing technically complex and sensitive customer situations.

Problem-Solving: Showcase your troubleshooting skills by efficiently resolving challenging customer issues.

Minimum 3+ years of experience in programming languages like C#, Java, and C++.

You will work in remote or in a coworking.

You will also be responsible for the administration of the solution.

TEHTRIS is a French company with an international reach and expert in cybersecurity since 2010

What if you joined us to contribute to cyber peace in the world?

responsible for the administration of the solution.

technical support to your clients

Excellent written and oral communication skills, problem solving and analytical skills, interpersonal and collaboration skills

Familiarity using remote desktop troubleshooting Software

Work with customers and partners, both proactively and reactively, in order to onboard them and address their technical support issues

Monitor and respond to internal and external support inquiries via email, forums and telephone

Duplicate technical support issues in the lab

Participate in emergency after hours on-call support rotation

Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme

GA Hapi Benefits App-?our great benefits app which includes discounts across many retailers, days out and dining

Please note vacancies can close earlier due to high influx of candidate applications*

??????? Genuine … be welcoming, customer-centric and respectful

??????? Professional… be solution-oriented, accountable and delivering to promises

??????? Proactive … be progressive, innovative and decisive

•6+ years of SaaS and Cloud software customer support experience, preferably to worldwide customers

•Strong Linux networking knowledge, including supporting Linux based applications

•Knowledge of REST API’s and basic browser debugging (network calls, statuses, etc.)

•Working knowledge of scripting (BASH, Python) is beneficial

•Experience with deploying and troubleshooting highly scalable systems

•Network troubleshooting and enterprise platform experience

2 years SQL developer experience. DBA considered

SQL Server Data Warehouse / Azure Synapse or experience in RDMS or equivalent MPP cloud based databases

Developer Experience: Python, Scala, R

TSQL, PL/SQL, Kusto (Azure Data Explorer)

ETL Tool or equivalent such as Azure Data Factory, SQL Server Integration Services

Strong background in network connectivity (Network +, CCNA preferred

3+ of working experience as a Technical Support Engineer, or a similar role

Experience with SQL: a deep understanding of select queries, filtering, and aggregate queries.

Outstanding communication and interpersonal skills

Basic digital marketing knowledge (analytics tools, metrics, etc.)

Experience with API (like Facebook, Instagram, Twitter, Reddit) and Postman

SQL window functions, update, insert, delete, experience in Postgres or Clickhouse