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Technical Support Engineer (Equest)
Company | BCJobs |
Address | Vancouver, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-26 |
Posted at | 8 months ago |
Technical Support EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
- Work with other team members to complete custom and large installation projects.
- Be the technical specialist regarding critical power equipment for the Canada.
- Work with the Service Coordinator and Customers, informing them of issues they may experience and the necessary corrective actions.
- Stay connected with US service Engineer and global product group service.
- Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB organization.
- Provide recommendations to management to improve operations and customers services.
- Applies safety rules and safe practices as well as environmental.
- Provide 24X7 support on a rotation basis with other engineers.
- Complete paperwork in a timely and accurate manner including Field Service Report, RMA's, etc.
- Read and analyze engineer notes from global product group (service) to take action on the Canadian install base.
- Report unsafe practices and incidents.
- Assist and support service team for servicing, troubleshooting, installing and maintaining critical power equipment.
- Give training to increase service technician knowledge.
- Factory training or the equivalent in repair and maintenance of multiple leading UPS brands is an asset.
- Advanced customer focus.
- Advanced level ability to interact and communicate (written and verbal) information.
- Minimum of 3 years of experience reading and deciphering electronic schematics and troubleshooting electronics to the component level.
- Fluent in both language French and English is an asset.
- Bachelor's degree in Electrical Engineering.
- Minimum of 5 years of experience in servicing, troubleshooting, installing and maintaining critical power equipment.
- This position requires 20% travel with the majority being within Canada.
- Healthcare plan
- Retirement plan
- Wellbeing program
- Accident insurance
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