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Senior Technical Support Engineer Jobs

Manager, Senior Technical Support
By Blackline Safety At Calgary, Alberta, Canada
Demonstrated project management aptitude and experience
CRM or case management system experience and ability to interpret data into actionable outcomes (NetSuite considered an asset)
Collaborates with the Technical Support Managers globally to ensure alignment in product knowledge, problem resolution and sound escalation practices
Identify customer knowledge gaps through the problem analysis process to improve customer deployment efforts and minimize calls for support
Develop Distributor Service programs and manage the service levels of our partners
Champions product knowledge for new and existing hardware, software, and communications networks.
Technical Support Engineer (Equest)
By BCJobs At Vancouver, British Columbia, Canada
Provide recommendations to management to improve operations and customers services.
Work with the Service Coordinator and Customers, informing them of issues they may experience and the necessary corrective actions.
Give training to increase service technician knowledge.
Minimum of 5 years of experience in servicing, troubleshooting, installing and maintaining critical power equipment.
Minimum of 3 years of experience reading and deciphering electronic schematics and troubleshooting electronics to the component level.
Be the technical specialist regarding critical power equipment for the Canada.
Technical Support Engineer Jobs
By Adobe At Ottawa, Ontario, Canada
Provide Knowledge Transfer sessions to help reduce customer concerns about Adobe
BA/BS Degree in a related field or equivalent experience.
2+ years’ experience in technical customer support- preferably within a SaaS/ enterprise environment
Java or Backend development experience is helpful
Experience investigating and debugging multi-tier web applications
Working experience with JavaScript, HTML, CSS, and XML
Technical Support Engineer Jobs
By Epsilon Solutions Ltd. At Mississauga, Ontario, Canada
• Experience with Windows Admin/remote connectivity tools
• Experience troubleshooting LAN connectivity & cabling
• Experience with scripting tools to automate windows configurations
• Experience deploying software/applications/configs to endpoints
• MS Intune\Azure AD experience is a big plus
• Takes the initiative to improve operational effectiveness"
Technical Support Engineer Jobs
By BrickRed Systems At Calgary, Alberta, Canada
Perform code analysis, requirements analysis, software reviews, and system risk analysis to ensure robust and reliable software solutions.
Leverage your Azure knowledge to enhance technical solutions and customer interactions.
Contribute to production support activities, offering expertise to resolve customer issues promptly.
Leadership: Exhibit leadership skills in managing technically complex and sensitive customer situations.
Problem-Solving: Showcase your troubleshooting skills by efficiently resolving challenging customer issues.
Minimum 3+ years of experience in programming languages like C#, Java, and C++.
Senior Technical Support Representative
By Ascendion At Canada
Solve complex problems - and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience
Experience a community of change-makers!
Build the coolest tech for the world’s leading brands
Ascendion | Engineering to elevate life
Senior Technical Support Engineer - Api Support
By Finastra At Mississauga, Ontario, Canada
Experience supporting APIs and utilizing Postman
Knowledge of Java Script, Rest Architecture
Knowledge of K8s Kubernetes/Dockers, OMS (Azure), Cloud (a plus)
Knowledge about software development lifecycle (a plus)
Working knowledge of agile methodologies
Strong organization and communication skills
Technical Support Engineer F/M/X
By TEHTRIS At Vancouver, British Columbia, Canada
You will work in remote or in a coworking.
You will also be responsible for the administration of the solution.
TEHTRIS is a French company with an international reach and expert in cybersecurity since 2010
What if you joined us to contribute to cyber peace in the world?
responsible for the administration of the solution.
technical support to your clients
Technical Support Engineer Jobs
By Omnivex Corporation At Vaughan, Ontario, Canada
Excellent written and oral communication skills, problem solving and analytical skills, interpersonal and collaboration skills
Familiarity using remote desktop troubleshooting Software
Work with customers and partners, both proactively and reactively, in order to onboard them and address their technical support issues
Monitor and respond to internal and external support inquiries via email, forums and telephone
Duplicate technical support issues in the lab
Participate in emergency after hours on-call support rotation
Technical Support Engineer Jobs
By Greater Anglia At Ilford, Manitoba, Canada
Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
GA Hapi Benefits App-?our great benefits app which includes discounts across many retailers, days out and dining
Please note vacancies can close earlier due to high influx of candidate applications*
??????? Genuine … be welcoming, customer-centric and respectful
??????? Professional… be solution-oriented, accountable and delivering to promises
??????? Proactive … be progressive, innovative and decisive
Senior Technical Support Engineer
By Expeto™ At British Columbia, Canada
•6+ years of SaaS and Cloud software customer support experience, preferably to worldwide customers
•Strong Linux networking knowledge, including supporting Linux based applications
•Knowledge of REST API’s and basic browser debugging (network calls, statuses, etc.)
•Working knowledge of scripting (BASH, Python) is beneficial
•Experience with deploying and troubleshooting highly scalable systems
•Network troubleshooting and enterprise platform experience
Technical Support Engineer With Ai
By Iron Systems, Inc At Canada
2 years SQL developer experience. DBA considered
SQL Server Data Warehouse / Azure Synapse or experience in RDMS or equivalent MPP cloud based databases
Developer Experience: Python, Scala, R
TSQL, PL/SQL, Kusto (Azure Data Explorer)
ETL Tool or equivalent such as Azure Data Factory, SQL Server Integration Services
Strong background in network connectivity (Network +, CCNA preferred
First Line Technical Support Engineer - Amer
By ClickHouse At Canada
Flexible work environment - ClickHouse is a distributed company offering remote-first work to all employees
Proven experience and excellence within a technical support or customer service organization
Strong written and verbal communication skills and a mindset of teamwork, global engagement, empathy, and solving challenging problems
Previous experience with ticketing systems and addressing concerns in the queue
A $500 Home office setup if you’re a remote employee.
Deliver excellent customer service as a front-line engineer and representative of ClickHouse
Technical Support Engineer Jobs
By DarkVision At North Vancouver, British Columbia, Canada
Participate in the release management process by reviewing and testing software deployments.
Quality Assurance and Release Management
Document and maintain knowledge base articles and troubleshooting guides for quick issue resolution and knowledge sharing.
Post secondary education in computing science, engineering, IT, or a related field.
Experience providing technical support to a wide range of technical and non-technical users.
Strong troubleshooting and problem-solving skills, with the ability to analyze complex systems and identify root causes.
Junior Technical Support Engineer - Amer
By ClickHouse At Canada
Flexible work environment - ClickHouse is a distributed company offering remote-first work to all employees
Proven experience and excellence within a technical support or customer service organization
Strong written and verbal communication skills and a mindset of teamwork, global engagement, empathy, and solving challenging problems
Previous experience with ticketing systems and addressing concerns in the queue
A $500 Home office setup if you’re a remote employee.
Deliver excellent customer service as a front-line engineer and representative of ClickHouse
Senior Support Engineer, Devtools Bitbucket
By Atlassian At Canada
Exposure to and knowledge of data center environments with high availability capabilities
Global technical escalation management to ensure customer success with Atlassian products
Build internal relationships with our development and product management teams to help communicate the needs and urgency of our customers
5+ years experience in a highly technical support role in a software development environment that dealt with Java/J2EE application troubleshooting
You have experience configuring and troubleshooting Web application containers such as Tomcat, Jetty, etc.
You have experience of Version Control Systems such as git, Mercurial, SVN
Senior Technical Support Specialist
By Messagepoint At Greater Toronto Area, Canada
Experience working with customer support ticketing systems and customer relationship management (CRM) tools.
Experience with remote support tools and software is preferred.
Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience).
Proven experience in a customer support or technical support role, preferably in a SaaS environment.
Strong problem-solving and analytical skills, with the ability to assess complex issues and provide effective solutions.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical customers.
Technical Support Engineer, Trilogy (Remote) - $60,000/Year Usd
By Crossover At Toronto, Ontario, Canada
Growing your product knowledge, in breadth and depth
At least 4 total years of experience in a technical customer support or entry-level engineering role
Technical Support Engineer Key Responsibilities
Impressing customers by solving complex or new problems
Digging deep to discover the root causes and solutions of issues - exploring source code, databases, logs, and traces
Answering the same questions over and over again
Senior Technical Engineer/Officer
By Ontario Power Generation At Bowmanville, Ontario, Canada
Requires a knowledge of physics, chemistry, metallurgy, mathematics, electricity, engineering, and economics to technically understand the operation of the facility.
Requires a knowledge of English in order to prepare clear and concise reports and recommendations both verbally and in writing.
Requires further experience in the position to become familiar with the work and fully competent.
Offer different ways for you to give back to communities where we operate.
Exceptional range of opportunities province-wide
Long-term career growth and development opportunities
Senior Support Engineer Jobs
By LzLabs At Toronto, Ontario, Canada
Support and assist in the creation and maintaining of knowledge base, self-help, best practices together with our documentation team
Five or more years of experience of either Linux in an enterprise environment or z/OS.
Knowledge of mainframe programming languages such as COBOL, PL/I and Assembler.
Strong skill set around application support and understanding of C development and Java development.
Experienced in technical customer support with international large clients.
Master’s degree in information technology or similar, or equivalent work experience.

Are you an experienced Senior Technical Support Engineer looking for a new challenge? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you have a passion for technology and a commitment to customer service, then this is the job for you!

Overview:

A Senior Technical Support Engineer is responsible for providing technical support to customers and resolving technical issues. They are also responsible for troubleshooting, diagnosing, and resolving technical issues, as well as providing technical advice and guidance to customers. They must have strong technical knowledge and be able to communicate effectively with customers.

How To Become an Senior Technical Support Engineer:

To become a Senior Technical Support Engineer, you will need to have a bachelor’s degree in computer science, information technology, or a related field. You will also need to have experience in customer service, technical support, and troubleshooting. Additionally, you must have strong communication and problem-solving skills.

Senior Technical Support Engineer Skills:

• Technical expertise
• Troubleshooting and problem-solving
• Excellent customer service skills
• Knowledge of computer hardware and software
• Knowledge of networking and system administration
• Ability to work independently and in a team
• Ability to communicate effectively
• Ability to work under pressure

What is Senior Technical Support Engineer Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and system administration
• Knowledge of customer service and technical support
• Knowledge of troubleshooting and problem-solving
• Knowledge of operating systems and applications
• Knowledge of scripting and programming languages

What is Senior Technical Support Engineer Responsibilities?

• Provide technical support to customers
• Troubleshoot, diagnose, and resolve technical issues
• Provide technical advice and guidance to customers
• Monitor and maintain customer systems
• Install, configure, and upgrade software and hardware
• Test and evaluate new technologies
• Document technical issues and solutions

What is Senior Technical Support Engineer Experience?

• Previous experience in customer service, technical support, and troubleshooting
• Experience with computer hardware and software
• Experience with networking and system administration
• Experience with scripting and programming languages
• Experience with operating systems and applications

What is Senior Technical Support Engineer Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field
• Strong communication and problem-solving skills
• Ability to work independently and in a team
• Ability to work under pressure

Senior Technical Support Engineer Education:

• Bachelor’s degree in computer science, information technology, or a related field
• Certifications in computer hardware and software
• Certifications in networking and system administration
• Certifications in scripting and programming languages

Tools to Help Senior Technical Support Engineer Work Better:

• Remote access software: Allows remote access to customer systems for troubleshooting and maintenance.
• Monitoring software: Monitors customer systems for performance and stability.
• Automation software: Automates routine tasks and processes.
• Knowledge base software: Stores and organizes technical information and solutions.
• Ticketing system: Tracks customer requests and issues.

Good Tips to Help Senior Technical Support Engineer Do More Effectively:

• Stay organized: Keep track of customer requests and issues.
• Stay up to date: Keep up with the latest technologies and trends.
• Listen to customers: Listen to customer feedback and use it to improve service.
• Be proactive: Anticipate customer needs and proactively address them.
• Communicate clearly: Communicate clearly and effectively with customers.

Common Senior Technical Support Engineer Interview Questions:

• What experience do you have in customer service and technical support?
• What is your experience with computer hardware and software?
• What is your experience with networking and system administration?
• How do you handle difficult customer situations?
• What techniques do you use to troubleshoot and resolve technical issues?
• How do you stay up to date with the latest technologies and trends?