Technical Support Engineer Jobs

Omnivex is looking for an entry level Technical Support Engineer with excellent analytical skills and a hunger to learn. The Support Engineer will support our On-Prem and Cloud based products. This is a great opportunity for anyone with a strong interest in DevOps or Software Engineering. You will have the opportunity to grow your career in a dynamic and fast paced environment and work with some of the best technical talent in the GTA.

Primary Responsibilities:

• Coordinate with QA and Development teams to provide assistance in identifying and resolving product defects
• Monitor and respond to internal and external support inquiries via email, forums and telephone
• Complete regular customer contact campaigns, through phone and email, in order to unearth any latent technical issues and ensure they are having a positive user experience
• Work with customers and partners, both proactively and reactively, in order to onboard them and address their technical support issues
• Duplicate technical support issues in the lab
• Participate in emergency after hours on-call support rotation
• Log support incident activity

Secondary Responsibilities:

• De-commission PCs and notebooks
• Set up PCs and notebooks for new hires
• Support Deployment automation pipelines for various environments
• Support the internal IT infrastructure
• Procure IT equipment
• Troubleshoot employees’ desktop and notebook PCs

Competencies/Skills:

• Query languages
• Familiarity with troubleshooting in a Microsoft environment; preferably including:
• Azure
• SQL Server
• A keen interest in learning and developing into a customer-focused technical resource for our Cloud and On-Prem products
• ELK Stack
• Windows Server
• Familiarity using remote desktop troubleshooting Software
• IronPython/.NET
• Windows
• Excellent written and oral communication skills, problem solving and analytical skills, interpersonal and collaboration skills

How to apply:

Omnivex is prepared to offer competitive compensation to the right candidate.If you are interested in learning new things and working on exciting multimedia projects that are a departure from the ordinary and mundane, we are interested in you!

Qualified candidates residing within driving distance of the Greater Toronto Area are invited to forward a covering letter and a current resume [email protected] thank you for your interest.Only those candidates selected for an interview will be contacted.

Omnivex welcomes and encourages applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspects of the selection process.