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Technical Support Engineer Jobs

Technical Support Engineer (Hybrid)
By Chenyo Manufacturing Factory At Halifax, Nova Scotia, Canada
Experience working with and reporting to senior management
Telephony, printing, and networking support for remote offices and homeworkers
Document technical knowledge in the form of notes and manuals
Bachelor’s/Master’s degree in Computer Science (or equivalent experience)
Deep knowledge of WordPress and the underlying code
Prior experience with the theme, plugin, block editor, or e-commerce
Junior Technical Support Engineer
By PartnerOne At Laval, Quebec, Canada
• Experience with helpdesk software and remote support tools.
• 1 to 3 years of experience in a first line support role.
• Excellent customer service and communication skills.
• Strong troubleshooting and problem-solving skills.
• Basic knowledge of networking and internet protocols.
• ITIL Foundation certification is a plus.
Technical Support Engineer (Remote Canada)
By Sophos At Canada
3+ years’ experience in the IT field, including experience as a Systems/Network Administrator, or a technical support role supporting Systems/Network administrators
Experience with security products, such as Firewalls, IPSec, IDS/IPS, Anti -Spam, Anti-Virus, Web Security proxies, Email Security filters, VPNs
Experience with Linux operating systems through the command line level
Experience with Active Directory (or any LDAP variant) group policy configuration and deployment
Experience with cloud virtualization such as Amazon AWS or Microsoft Azure
Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, and email
Technical Support Engineer (Remote)
By Mattermost At Canada
Ensure the knowledge we gain from running Mattermost is shared with customers and users.
The knowledge to work easier tickets on your own and assisting customers with their issues.
The knowledge to troubleshoot and work most tickets on your own.
Start making contributions to docs or the knowledge base.
Enterprise level technical support experience, preferably in open source.
Experience working across teams to resolve support issues (engineering, sales, product, CSM).
Technical Support Engineer Jobs
By Change Healthcare At Richmond, British Columbia, Canada
Seek and suggest competence and career development opportunities to current management
Bachelor's Degree in Computer Science/Engineering or Computer Technology Diploma and equivalent experience or equivalent related experience and certification (MCSE, A+, etc.)
What other skills/experience would be helpful to have?
Identify opportunities for further team education and growth
Ability to develop in-depth product knowledge and a commitment to continuous learning and personal development
2+ years experience diagnosing and troubleshooting software and/or on computer systems
Technical Engineer Jobs
By ATS Global At Montreal, Quebec, Canada
Strong analytical and process management skills.
Strong time management, organizational and priority setting skills.
Certification or equivalent experience in one or more of the following technologies: Switching/Routing/Firewall, ITSM.
Support, manage, develop, implement and troubleshoot all local assets onsite and remotely when possible
Participate in the change management process (planning, follow-up, approval) and incident management (technical escalation, closing).
Consult with local and regional management in the design purchase and implementation of IT systems for the manufacturing network.
驻加拿大技术支持工程师（Technical Support Engineer） Jobs
By Pudu Robotics At Toronto, Ontario, Canada
2. Minimum 1 year of technical or after-sales team management experience in robot industry is preferred.
4. Continuously follow up the use of products to improve customers' product usage.
6. Responsible for the output of technical documents, including configuration scheme, implementation scheme, trouble-shooting manual, etc.
7. Continuously follow up the quality performance of products and put forward suggestions for technical improvements.
1. Bachelor's degree in science and engineering preferred, English can be used as working language.
3. Hardworking, proactive, with good affinity and team spirit.
Technical Network Support Engineer 4
By Juniper Networks At Kanata, Ontario, Canada
Effectively document and communicate customer questions, issues, and requirements to support management, product management and development
Strong organizational and time management skills and the ability to work both independently, and as a member of a team
Strong customer management and interpersonal skills
Very Strong TCP/IP knowledge. Strong understanding of switching and routing protocols required, with strong transferable skills in other networking disciplines
Must have a thorough knowledge of general LAN/WAN networking architecture, concepts and relevant work experience
Document issues, resolutions, and specific implementation scenarios in the knowledge database
Technical Support Engineer - L3
By Redis At Canada
Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales
Strong technical background with excellent problem solving and multi-tasking skills
Expert working knowledge in Linux/Unix and networking (TCP/IP)
Ability to work in a remote setting with distributed teams
Experience with NoSQL databases (especially Redis)
Experience working in both cloud-based and on-premise service and technology environment, including clusters
Technical Support Engineer Hamilton Storage Nordic (F/M/D)
By Hamilton Bonaduz AG At Denmark, New Brunswick, Canada
Installation and commissioning of new Biobank and Compound Management Systems
Interface with cross-functional work teams such as R&D, Customer Service, Product Management, Manufacturing, and Sales
A degree in technical engineering or an equal technical education
Professional experience in a similar position is an advantage
Training and technical advice to our customers
Repair services in the event of a fault
Technical Support Engineer Jobs
By TOA Canada Corporation At Mississauga, Ontario, Canada

Product Support and System Designs.

High Technical Engineer Jobs
By Tivix, Inc. At Montreal, Quebec, Canada
Typically requires a BS/BA degree or equivalent plus 5-8 years related customer support experience, project management experience or business experience
Strong project management skills desired
Lead problem management efforts with internal stakeholders including: HTTS, TAC, Business Entity Escalation resources
Communicates problem management findings to customer
Identify, build and maintain relationships with customer’s internal management
Service Request reviews, case management, and attends weekly conference calls and virtual meetings to provide status reports to customer
High Technical Engineer Jobs
By Tivix, Inc. At Ottawa, Ontario, Canada
Typically requires a BS/BA degree or equivalent plus 5-8 years related customer support experience, project management experience or business experience
Strong project management skills desired
Lead problem management efforts with internal stakeholders including: HTTS, TAC, Business Entity Escalation resources
Communicates problem management findings to customer
Identify, build and maintain relationships with customer’s internal management
Service Request reviews, case management, and attends weekly conference calls and virtual meetings to provide status reports to customer
Technical Support Engineer Jobs
By VDart At Fort McMurray, Alberta, Canada
(4.) Work on value adding activities such Knowledge base update and management, Training fresher’s, coaching analysts
Onsite /Remote :- Day 1 onsite
(3.) To adhere to quality standards, regulatory requirements and company policies
Location :- Fort Mcmurray Alberta, Canada
This role is a combination of Service Desk and Deskside Support.
Perform incident/request identification, reporting, logging of records, initial resolution, tracking of ticket, reporting and ticket status.
Junior Technical Support Engineer 1154.30
By RWS Group At Montreal, Quebec, Canada
· Exceptional time management and ability to prioritize duties
· Contribute and maintain knowledge base articles
· Good customer satisfaction approach and communications skills
· Excellent verbal and written communication skills in both French and English
· SQL command/query experience: SQL Server
· Network knowledge: IP, TCP, HTTP, firewalls and proxy servers
Technical Network Support Engineer 3
By Juniper Networks At Kanata, Ontario, Canada
Effectively document and communicate customer questions, issues, and requirements to support management, product management and development
Strong organizational and time management skills and the ability to work both independently, and as a member of a team
Strong customer management and interpersonal skills
Very Strong TCP/IP knowledge. Strong understanding of switching and routing protocols required, with strong transferable skills in other networking disciplines
Must have a thorough knowledge of general LAN/WAN networking architecture, concepts and relevant work experience
Document issues, resolutions, and specific implementation scenarios in the knowledge database
Field Technical Support Engineer
By Expand Reach Inc. At Mississauga, Ontario, Canada
Apply a comprehensive understanding of the company’s complex products including principle of operation, functionality and benefits, and application feasibility.
Excellent presentation, interpersonal, writing, and technical problem solving skills.
Strong verbal and written communication skills
Work closely with sales engineers and customers to support the sales process for the company’s most complex products.
Support product presentations, validating solutions with customers during proof of concept, troubleshooting technical problems, etc.
Providing ongoing sales support, commissioning, and training of both customers and sales engineers, etc.
Technical Support Engineer - 1154.30
By RWS Group At Montreal, Quebec, Canada
· Exceptional time management and ability to prioritize duties
· Contribute and maintain knowledge base articles
· Proven customer communications skills
· Excellent verbal and written communication skills in both French and English
· Experience in similar role within Application Support
· SQL command/query experience: SQL Server
Technical Events Engineer / Ingénieur D'événements Techniques
By Genetec At Montreal, Quebec, Canada
Maintain inventory of all technical equipment required to showcase Genetec’s strategy at tradeshows, conferences, and in the Experience Center(s)
5+ years relevant experience in Physical Security or Technology Sales
Significant technical experience and aptitude mixed with creative vision
Strong communicator, excellent written and verbal communication skills, can adapt style to varied internal and external audiences
Networking skills (TCP/IP, configure network switches and routers, wireless)
Experience in deploying software, operating systems and databases
Technical Support Engineer Jobs
By Divine Flooring At Calgary, Alberta, Canada
Manage and maintain the company’s ticket system by resolving issues based on priority
5+ years experience in Microsoft SQL Server database development using query optimization techniques, stored procedures, triggers and indexes
5+ years experience in Java using frameworks such as Spring MVC, Groovy/Grails
3+ years experience in Javascript and front end technologies such as Sencha Ext JS, React, React Native, Angular, NodeJS
3+ years experience with Application Servers and Web Servers (e.g. Tomcat, Apache, IIS)
2+ years of experience production support or related areas of software product maintenance

Are you looking for a challenging and rewarding role as a Technical Support Engineer? We are looking for a motivated and experienced individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving technical issues, as well as providing customer service and support. If you are looking for an opportunity to work with cutting-edge technology and make a difference, this is the job for you!

Technical Support Engineer Job Skills:

• Excellent problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to prioritize tasks
• Ability to work under pressure
• Excellent customer service skills

What is Technical Support Engineer Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications in computer hardware and software
• Previous experience in a technical support role

What is Technical Support Engineer Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Technical Support Engineer Job Experience?

• Previous experience in a technical support role
• Experience with customer service
• Experience with troubleshooting and problem-solving

What is Technical Support Engineer Job Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Install and configure computer hardware and software
• Diagnose and repair hardware