Technical Support Engineer Jobs

We are seeking a Technical Support Engineer with a minimum of 3+ years of experience in programming languages such as C#, Java, and C++. If you're experienced in the Software Development Life Cycle (SDLC), thrive in a dynamic technical role, and possess exceptional communication skills, this opportunity is for you.

Key Responsibilities:

• Contribute to production support activities, offering expertise to resolve customer issues promptly.
• Deliver Professional Services adhering to technical and business standards, prioritizing customer success.
• Utilize your proficiency in programming languages (C#, Java, C++) to create and troubleshoot applications.
• Perform code analysis, requirements analysis, software reviews, and system risk analysis to ensure robust and reliable software solutions.
• Collaborate effectively with customers to provide technical support, address issues, and ensure customer satisfaction.
• Leverage your Azure knowledge to enhance technical solutions and customer interactions.
• Engage in all phases of the Software Development Life Cycle (SDLC), from design and coding to debugging and deployment.

Soft Skills:

• Problem-Solving: Showcase your troubleshooting skills by efficiently resolving challenging customer issues.
• Collaboration: Collaborate seamlessly across teams to ensure holistic problem-solving and customer satisfaction.
• Communication: Demonstrate exceptional spoken and written English communication skills; interact effectively with customers to gather information, explain issue resolutions, and provide status updates.
• Leadership: Exhibit leadership skills in managing technically complex and sensitive customer situations.
• Customer-Centric Approach: Be the customer's advocate and guide them through resolution via phone, email, or chat.

Qualifications:

• Strong leadership skills to handle complex customer situations.
• Minimum 3+ years of experience in programming languages like C#, Java, and C++.
• Azure knowledge is a plus.
• Prior experience in a technical role such as software engineer or solutions engineer.
• Excellent communication skills in spoken and written English; fluency in French/Spanish/Portuguese..
• Proficiency in the Software Development Life Cycle (SDLC).
• Experience in production support and customer interaction.
• Demonstrable troubleshooting skills and ability to collaborate across teams.
• Strong grasp of code analysis, software review, risk analysis, and reliability assessment.

About BrickRed Systems:

BrickRed Systems is a global leader in next-generation technology, consulting, and business process service company. We enable clients to navigate their digital transformation. BrickRed Systems delivers a range of consulting services to our clients across multiple industries around the world. Our practices employ highly skilled and experienced individuals with a client-centric passion for innovation and delivery excellence.

With ISO 27001 and ISO 9001 certification and over a decade of experience in managing the systems and workings of global enterprises, we harness the power of cognitive computing hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.