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Staff Technical Support Engineer Jobs

Technical Support Engineer (Equest)
By BCJobs At Vancouver, British Columbia, Canada
Provide recommendations to management to improve operations and customers services.
Work with the Service Coordinator and Customers, informing them of issues they may experience and the necessary corrective actions.
Give training to increase service technician knowledge.
Minimum of 5 years of experience in servicing, troubleshooting, installing and maintaining critical power equipment.
Minimum of 3 years of experience reading and deciphering electronic schematics and troubleshooting electronics to the component level.
Be the technical specialist regarding critical power equipment for the Canada.
Technical Support Engineer Jobs
By Adobe At Ottawa, Ontario, Canada
Provide Knowledge Transfer sessions to help reduce customer concerns about Adobe
BA/BS Degree in a related field or equivalent experience.
2+ years’ experience in technical customer support- preferably within a SaaS/ enterprise environment
Java or Backend development experience is helpful
Experience investigating and debugging multi-tier web applications
Working experience with JavaScript, HTML, CSS, and XML
Technical Support Engineer Jobs
By Epsilon Solutions Ltd. At Mississauga, Ontario, Canada
• Experience with Windows Admin/remote connectivity tools
• Experience troubleshooting LAN connectivity & cabling
• Experience with scripting tools to automate windows configurations
• Experience deploying software/applications/configs to endpoints
• MS Intune\Azure AD experience is a big plus
• Takes the initiative to improve operational effectiveness"
Technical Support Engineer Jobs
By BrickRed Systems At Calgary, Alberta, Canada
Perform code analysis, requirements analysis, software reviews, and system risk analysis to ensure robust and reliable software solutions.
Leverage your Azure knowledge to enhance technical solutions and customer interactions.
Contribute to production support activities, offering expertise to resolve customer issues promptly.
Leadership: Exhibit leadership skills in managing technically complex and sensitive customer situations.
Problem-Solving: Showcase your troubleshooting skills by efficiently resolving challenging customer issues.
Minimum 3+ years of experience in programming languages like C#, Java, and C++.
Technical Staff (It) Jobs
By CPUS Engineering Staffing Solutions Inc. At Toronto, Ontario, Canada
Analyzing business requirements and translating them into technical specifications
Providing technical guidance, mentoring, and training to less experienced developers and other team members
Participating in the testing and quality assurance process to ensure that software meets business requirements and user expectations.
8+ years minimum of relevant work experience.
Extensive experience (5-10+ years minimum) in software development, with a track record of successful project delivery
Certifications in relevant technologies and software development methodologies (e.g. Agile, DevOps, etc.)
Senior Technical Support Engineer - Api Support
By Finastra At Mississauga, Ontario, Canada
Experience supporting APIs and utilizing Postman
Knowledge of Java Script, Rest Architecture
Knowledge of K8s Kubernetes/Dockers, OMS (Azure), Cloud (a plus)
Knowledge about software development lifecycle (a plus)
Working knowledge of agile methodologies
Strong organization and communication skills
Technical Staff Engineer-Applications Jobs
By Microchip Technology Inc. At Ottawa, Ontario, Canada
Bachelors or Master’s in Electrical Engineering degree with 12+ years of experience in the power electronics or motor control industry.
Knowledge of switch mode power supplies.
Knowledge of electric drive systems.
Excellent customer interaction and support skills.
Work with customers, other Microchip business units, and Product Line Marketing to define new and innovative products.
Create application notes, reference designs, and other material to support customers.
Technical Support Engineer F/M/X
By TEHTRIS At Vancouver, British Columbia, Canada
You will work in remote or in a coworking.
You will also be responsible for the administration of the solution.
TEHTRIS is a French company with an international reach and expert in cybersecurity since 2010
What if you joined us to contribute to cyber peace in the world?
responsible for the administration of the solution.
technical support to your clients
Technical Support Engineer - Toronto
By Obsidian Security At Toronto, Ontario, Canada

Qualifications For a Technical Support Engineer

Technical Support Engineer Jobs
By Omnivex Corporation At Vaughan, Ontario, Canada
Excellent written and oral communication skills, problem solving and analytical skills, interpersonal and collaboration skills
Familiarity using remote desktop troubleshooting Software
Work with customers and partners, both proactively and reactively, in order to onboard them and address their technical support issues
Monitor and respond to internal and external support inquiries via email, forums and telephone
Duplicate technical support issues in the lab
Participate in emergency after hours on-call support rotation
Technical Support Engineer Jobs
By Greater Anglia At Ilford, Manitoba, Canada
Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
GA Hapi Benefits App-?our great benefits app which includes discounts across many retailers, days out and dining
Please note vacancies can close earlier due to high influx of candidate applications*
??????? Genuine … be welcoming, customer-centric and respectful
??????? Professional… be solution-oriented, accountable and delivering to promises
??????? Proactive … be progressive, innovative and decisive
Senior Technical Support Engineer
By Expeto™ At British Columbia, Canada
•6+ years of SaaS and Cloud software customer support experience, preferably to worldwide customers
•Strong Linux networking knowledge, including supporting Linux based applications
•Knowledge of REST API’s and basic browser debugging (network calls, statuses, etc.)
•Working knowledge of scripting (BASH, Python) is beneficial
•Experience with deploying and troubleshooting highly scalable systems
•Network troubleshooting and enterprise platform experience
Technical Support Engineer With Ai
By Iron Systems, Inc At Canada
2 years SQL developer experience. DBA considered
SQL Server Data Warehouse / Azure Synapse or experience in RDMS or equivalent MPP cloud based databases
Developer Experience: Python, Scala, R
TSQL, PL/SQL, Kusto (Azure Data Explorer)
ETL Tool or equivalent such as Azure Data Factory, SQL Server Integration Services
Strong background in network connectivity (Network +, CCNA preferred
First Line Technical Support Engineer - Amer
By ClickHouse At Canada
Flexible work environment - ClickHouse is a distributed company offering remote-first work to all employees
Proven experience and excellence within a technical support or customer service organization
Strong written and verbal communication skills and a mindset of teamwork, global engagement, empathy, and solving challenging problems
Previous experience with ticketing systems and addressing concerns in the queue
A $500 Home office setup if you’re a remote employee.
Deliver excellent customer service as a front-line engineer and representative of ClickHouse
Technical Support Engineer Jobs
By DarkVision At North Vancouver, British Columbia, Canada
Participate in the release management process by reviewing and testing software deployments.
Quality Assurance and Release Management
Document and maintain knowledge base articles and troubleshooting guides for quick issue resolution and knowledge sharing.
Post secondary education in computing science, engineering, IT, or a related field.
Experience providing technical support to a wide range of technical and non-technical users.
Strong troubleshooting and problem-solving skills, with the ability to analyze complex systems and identify root causes.
Junior Technical Support Engineer - Amer
By ClickHouse At Canada
Flexible work environment - ClickHouse is a distributed company offering remote-first work to all employees
Proven experience and excellence within a technical support or customer service organization
Strong written and verbal communication skills and a mindset of teamwork, global engagement, empathy, and solving challenging problems
Previous experience with ticketing systems and addressing concerns in the queue
A $500 Home office setup if you’re a remote employee.
Deliver excellent customer service as a front-line engineer and representative of ClickHouse
Technical Support Engineer, Trilogy (Remote) - $60,000/Year Usd
By Crossover At Toronto, Ontario, Canada
Growing your product knowledge, in breadth and depth
At least 4 total years of experience in a technical customer support or entry-level engineering role
Technical Support Engineer Key Responsibilities
Impressing customers by solving complex or new problems
Digging deep to discover the root causes and solutions of issues - exploring source code, databases, logs, and traces
Answering the same questions over and over again
Technical Support Engineer (6-Month Term)
By Rewind At Canada
Strong organizational and time management skills to handle multiple priorities and meet deadlines.
Diagnose and troubleshoot complex technical problems reported by customers, utilizing in-depth knowledge of our software platform.
Maintain accurate and detailed documentation of customer interactions, reported issues and their resolutions for knowledge sharing and future reference.
Bachelor's degree in computer science, engineering, or a related field (or equivalent practical experience).
Proven experience in a customer-facing technical support role, preferably in a SaaS environment.
Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical customers clearly and concisely.
Technical Support Engineer Jobs
By Tipalti At Toronto, Ontario, Canada
4+ years experience in a Technical Support role preferably in FinTech, Financial Management, Accounts Payables or Payments area
Maintain internal documentation and perform knowledge-sharing with team members
Proven experience with databases and high-level SQL queries (SSMS, MongoDB)
Excellent troubleshooting, problem-solving, and analytical skills
Excellent written and verbal communication skills
Take ownership of technical escalations and serve as a focal point for all related teams.
Technical Support Engineer Jobs
By Subscribe At Canada
Manage and address electronic tickets efficiently
2+ years' of technical support experience
Strong written and verbal and troubleshooting skills
Reproduce customer environment and run tests
Liaise between sales team, customer success team, and customers to properly address customer problems
Troubleshoot and configure software and hardware

Are you looking for a challenging and rewarding role as a Staff Technical Support Engineer? We are looking for an experienced engineer to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice, and ensuring customer satisfaction. If you have a passion for technology and enjoy helping others, this could be the perfect job for you!

Overview A Staff Technical Support Engineer is responsible for providing technical support to customers and internal staff. They are responsible for troubleshooting technical issues, providing technical advice, and resolving customer complaints. They must be knowledgeable in a variety of software and hardware systems and be able to quickly diagnose and resolve technical issues. Detailed Job Description The Staff Technical Support Engineer is responsible for providing technical support to customers and internal staff. This includes troubleshooting technical issues, providing technical advice, and resolving customer complaints. The Staff Technical Support Engineer must be knowledgeable in a variety of software and hardware systems and be able to quickly diagnose and resolve technical issues. They must be able to communicate technical information to customers in a clear and concise manner. The Staff Technical Support Engineer must also be able to work independently and as part of a team. Job Skills Required
• Knowledge of a variety of software and hardware systems
• Ability to troubleshoot technical issues
• Ability to provide technical advice
• Ability to communicate technical information to customers
• Ability to work independently and as part of a team
• Excellent customer service skills
• Excellent problem-solving skills
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in technical support
• Knowledge of a variety of software and hardware systems
• Excellent customer service skills
• Excellent problem-solving skills
Job Knowledge
• Knowledge of a variety of software and hardware systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of computer networks and systems
Job Experience
• 5+ years of experience in technical support
• Experience in customer service
• Experience in troubleshooting technical issues
• Experience in providing technical advice
Job Responsibilities
• Troubleshoot technical issues
• Provide technical advice
• Resolve customer complaints
• Communicate technical information to customers
• Work independently and as part of a team
• Monitor customer service metrics
• Maintain customer service records