Technical Support Engineer Jobs

About The Job

As a Technical Support Engineer, you will take ownership of technical escalations and serve as a focal point for all the Operation teams. You will also investigate highly technical and complex issues while working closely with the engineering teams.

What You’ll Do

• Provide technical support for integrations and migrations projects, including troubleshooting and resolving complex technical issues
• Take ownership of technical escalations and serve as a focal point for all related teams.
• You will be responsible for providing expert technical support to our customers and internal teams during complex projects related to integrations and migrations. You will have to be familiar with reading system logs, and have experience with JSON data structures
• Analyze system logs to identify the root cause of technical issues
• You will be expected to take part in maintaining the trust of our customers and be required to consistently collaborate with our internal Operation teams to identify and handle a wide variety of complex use cases until resolution
• Maintain internal documentation and perform knowledge-sharing with team members
• Investigate and resolve technical issues related to ERP systems and their integrations with other systems.
• Collaborate with cross-functional teams, including engineering, product, and operations teams, to resolve customer problems efficiently

What You’ll Need

• Multi-tasking, self-learning, highly motivated, and a team player
• Familiarity with API (SOAP and REST), reading XML, and JSON files– Advantage
• Proven track record of successfully managing complex technical issues
• Familiarity with GraphQL and API clients such as PostMan - Advantage
• Proven experience with databases and high-level SQL queries (SSMS, MongoDB)
• Excellent written and verbal communication skills
• 4+ years experience in a Technical Support role preferably in FinTech, Financial Management, Accounts Payables or Payments area
• Ability to understand complex flows and work in collaboration with the R&D department
• Excellent troubleshooting, problem-solving, and analytical skills
• Your skills include:
• Your background includes:
• Familiarity working with electronic bank transfers

Unique aspects of this role

• Prolonged sitting and/or standing at workstation
• Visual acuity at close ranges
• Normal workweek business hours within geographic location and time zone
• Prolonged computer and/or telephone usage
• Requires flexibility to coordinate schedules across time zones with internal teams and external customers and contacts
• Physical aspects:
• Position is located onsite/in-office three days per week
• Schedule:
• Ability to hear, understand and distinguish speech and other sounds