Technical Support Lead Jobs

We are looking for a highly motivated and detail-oriented Technical Support Lead to join our growing team! As a Technical Support Lead, you will work closely with cross-functional teams to analyze, document, and improve software applications and systems. If you have a strong technical background, excellent problem-solving skills, and a passion for technology, we would love to hear from you!

Note: This role is based in Canada, and will be fully remote from your home office (but may require occasional travel for business meetings). This is a full-time permanent position, for a minimum of forty hours per week. To be considered for this position you must have a legal right to live and work in Canada.

Responsibilities

• Develop detailed technical specifications and user stories for software enhancements and new features.
• Collaborate with software developers, project managers, and other stakeholders to gather and document system requirements.
• Stay up-to-date with industry trends, best practices, and emerging technologies to provide recommendations on software and system improvements.
• Troubleshoot and resolve software defects and issues.
• Provide technical support and guidance to end-users and other team members.
• Assist in creating test plans and conducting quality assurance testing to ensure the proper functioning of software applications.
• Analyze and evaluate current software applications and systems to identify areas of improvement and optimization.

Requirements

Job Requirement:

• Strong written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to work well both independently and in a team environment – from a remote location
• Excellent analytical, problem-solving, and critical thinking skills.
• Proven experience working in Software support, Technical Analyst, Business Analyst, or similar role.
• Experience with software development tools, such as Git, GitHub, JIRA and Azure DevOps.
• Familiarity with database management systems (e.g. MySQL, SQL Server, Postgres) and data modeling techniques.
• Strong understanding of software development methodologies, such as Agile and Waterfall.

Nice-to-Have Skills

• Experience with front-end development technologies (e.g., HTML, CSS, JavaScript).
• Familiarity with programming languages, such as .NET, ASP and PHP.
• Knowledge of software security best practices.
• Familiarity with cloud computing platforms, such as AWS or Azure.

Benefits

• Collaborative and supportive work environment.
• Flexible work schedule and remote work options.
• Opportunity for professional growth and development.
• Competitive salary and benefits package.