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Support Lead Jobs

Senior Lead, Administrative Support
By Kyndryl At North York, Ontario, Canada
Proven experience in an office management/executive administrative role
Proactively assisting with calendar management of executives
Coordination with building management, cleaners, mail room and other facility services as required
Ability to function well in a high-paced environment; performs additional duties as assigned by management team
Responding promptly to managers queries
Manage sensitive matters with a high level of confidentiality and discretion
Edi Support Lead Jobs
By United Techno At Canada
·Bachelor's degree in a relevant field (e.g., Information Systems, Supply Chain Management) or equivalent work experience.
·Working knowledge and experience with EDI processes and standards (such as ANSI X12, EDIFACT)
·Strong knowledge and experience with EDI processes and standards (such as ANSI X12, EDIFACT
·Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve complex technical issues.
·Detail-oriented and highly organized, with the ability to manage multiple priorities and deliver high-quality results within deadlines.
·Maintain documentation related to EDI processes, standards, and procedures.
Customer Support Lead Jobs
By Captivate Talent At Toronto, Ontario, Canada
Proven experience in building systems that scale, while leading and managing a customer support team (including hiring, training, and performance management).
Lead the customer support team, including training and performance management of support agents.
Collaborate with cross-functional teams, such as product management and engineering, to communicate customer feedback and identify areas for improvement.
Previous experience (3+ years) in a customer support or customer service role, preferably in a tech startup or creator economy-related company.
In-depth knowledge of the creator economy, including familiarity with content creation platforms, monetization strategies, and community building.
Strong interpersonal and communication skills, with the ability to empathize with customers and deliver clear and concise responses.
Customer Support Lead Jobs
By Myant At Etobicoke, Ontario, Canada
Consistently aim to provide a high touch customer service experience by going the extra mile to engage our customers.
Post-secondary education in a health sciences or biomedical background is a plus.
Exceptional interpersonal skills, with the ability to put yourself in the shoes of others and listen attentively.
Ability to multitask and work under pressure, while maintaining excellent organizational skills.
Experience in supporting customers in a consumer product and service business is an asset.
Building, managing, scheduling, and coaching a team of customer support specialists.
Customer Support Lead Jobs
By Vaco At Greater Toronto Area, Canada
Strong leadership and team management skills, with experience leading a customer support team being a plus.
Develop training programs to enhance the team's product knowledge, communication skills, and problem-solving abilities.
Track key performance metrics related to customer support and generate regular reports for management review.
Handle escalated customer inquiries and issues, demonstrating expert-level problem-solving skills and a strong sense of urgency.
Oversee the creation and maintenance of a comprehensive knowledge base for customer support, ensuring easy access to information.
Use data insights to identify trends, issues, and opportunities to enhance the customer support experience.
Lead Support Worker Jobs
By Smart Hire At Halifax, Nova Scotia, Canada
NVQ Level 3 in Health & Social Care or equivalent.
Willingness to be flexible, work evenings, and attend meetings if required.
Having a caring and enthusiastic attitude, ability to work independently and as part of a team.
Desired eligibility includes holding a full driving license and willing to drive minibuses.
Option to complete NVQ Level 5 in Health and Social Care
Blue Light Card & Cycle to Work Scheme Registered
Lms Lead/Support Jobs
By Zealogics Inc At Ontario, Canada
Team management: Participate in team meetings and take ownership to chair meetings and provide note taking support on a rotation basis.
High level understanding of learning technologies such as LMS, virtual classrooms, content management system desirable.
LMS Consultation: Experience and expertise on SuccessFactors LMS to deliver one-on-one consultations for Global L&D team members.
Strong technical skills and ability to trouble shoot and or diagnose issues related to the platform/product.
Job Responsibilities for LMS Lead/Support: Contractor
Testing: Participate in UAT and testing activities for both Staging and Production, as required.
Behavioral Support Lead Jobs
By Extendicare At Winnipeg, Manitoba, Canada
Extensive clinical knowledge and skills in caring for seniors (i.e., understanding diagnoses, signs and symptoms; and treatment)
Working knowledge and experience in non-judgmentally documenting in an electronic health record (e.g., PointClickCare)
Promoting and preserving the person’s abilities, independence, and self-esteem;
Collaborate with the Social Worker in the home to provide education to families to support them with the effects of caregiving.
Knowledge of various models of care for people living with responsive behaviours (e.g., Butterfly, Montessori, etc.)
Minimum three (3) years direct clinical care experience in long-term care and/or seniors’ care, preferably with people living with responsive behaviours
Technical Support Lead Jobs
By Univerus At Peterborough, Ontario, Canada
Collaborate with software developers, project managers, and other stakeholders to gather and document system requirements.
Familiarity with database management systems (e.g. MySQL, SQL Server, Postgres) and data modeling techniques.
Proven experience working in Software support, Technical Analyst, Business Analyst, or similar role.
Experience with software development tools, such as Git, GitHub, JIRA and Azure DevOps.
Excellent analytical, problem-solving, and critical thinking skills.
Strong written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
Support Lead Jobs
By Kaptio At Montreal, Quebec, Canada
Strong experience with Atlassian Jira Service Management
A motivated and supportive team where everyone is encouraged to progress their skills and share their knowledge with each other.
Ensuring that holiday planning, time-tracking and team members’ requests are managed timely and effectively.
Experience with Salesforce support is an asset
Innovative problem-solver; you skillfully come up with creative yet practical solutions when solving business issues.
A company that has one decade of experience in technology and innovation.
Patient Support Lead Jobs
By GSK At Mississauga, Ontario, Canada
Knowledge and experience with specialty pharmaceutical distribution, including PPNs
Knowledge and experience with Canadian payer landscape and reimbursement navigation for both public and private plans
Exceptional interpersonal skills and problem-solving capabilities
Minimum 5-8 years of PSP experience in a leadership role
Previous experience in launching and operationalizing PSPs
Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross functionally
Customer Support Lead Jobs
By Stoko At Vancouver, British Columbia, Canada
Strong data analytics, organizational, and time management skills.
Managing CRM data entry to accurately capture customer feedback and communications.
2-5 years of work experience in a customer service role, and proven experience working with Gorgias (or equivalent CRM platform).
Proven experience building and optimizing a Customer Support team (or equivalent).
Great interpersonal and communication skills.
As part of our Customer Support Team, your responsibilities will include:
Sales Support Lead + Keyholder
By Staples Canada At Rothesay, New Brunswick, Canada
Ensure input and integrity of appropriate paperwork and forward for approval to appropriate manager and/or home office.
1 year of previously related experience is preferred.
Forklift Training and certification may be required.
Connect, share and partner with customers to identify solutions that cater to their needs and add value.
Maintain company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays.
Process out-of-stock procedures to maintain replenishment.

Are you an experienced IT professional looking for a new challenge? We are looking for an IT Support Lead to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, managing customer requests, and providing technical guidance to our team. If you have a passion for technology and a commitment to providing excellent customer service, then this is the job for you!

An IT Support Lead is responsible for providing technical support and guidance to a team of IT professionals. They are responsible for managing the day-to-day operations of the IT department, ensuring that all systems are running smoothly and efficiently. They also provide guidance and training to team members, and work with other departments to ensure that the IT systems are meeting their needs. To become an IT Support Lead, you will need to have a strong background in IT, including experience in system administration, network administration, and software development. You should also have excellent communication and problem-solving skills, as well as the ability to work well with a team.

The skills required for an IT Support Lead position include:

• Knowledge of IT systems and software
• Ability to troubleshoot and resolve technical issues
• Excellent communication and problem-solving skills
• Ability to work well with a team
• Knowledge of network administration and system administration
• Knowledge of software development
• Ability to manage and prioritize tasks
• Ability to work under pressure

The knowledge required for an IT Support Lead position includes:

• Knowledge of operating systems, networks, and hardware
• Knowledge of software development and programming languages
• Knowledge of database systems and web technologies
• Knowledge of security protocols and best practices
• Knowledge of IT service management processes
• Knowledge of ITIL (Information Technology Infrastructure Library)

The responsibilities of an IT Support Lead include:

• Managing the day-to-day operations of the IT department
• Providing technical support and guidance to team members
• Troubleshooting and resolving technical issues
• Working with other departments to ensure that the IT systems are meeting their needs
• Developing and implementing IT policies and procedures
• Training and mentoring team members
• Ensuring that all systems are running smoothly and efficiently

The experience required for an IT Support Lead position includes:

• Previous experience in IT system administration, network administration, and software development
• Previous experience managing and leading a team
• Previous experience in IT service management
• Previous experience in IT security

The qualifications required for an IT Support Lead position include:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Certifications in ITIL, CompTIA, or other IT certifications
• Experience in IT system administration, network administration, and software development

The tools that help IT Support Lead work better include:

• Remote access tools such as TeamViewer and LogMeIn
• Network monitoring tools such as SolarWinds and Nagios
• Help desk ticketing systems such as Zendesk and Freshdesk
• IT service management tools such as ServiceNow and Jira

Good tips to help IT Support Lead do more effectively include:

• Stay organized and prioritize tasks
• Develop and implement IT policies and procedures
• Keep up to date with the latest technologies and trends
• Communicate effectively with team members and other departments
• Develop and maintain good relationships with vendors and suppliers

Common IT Support Lead interview questions include:

• What experience do you have in IT system administration, network administration, and software development?
• What challenges have you faced in managing and leading a team?
• How do you stay up to date with the latest technologies and trends?
• How do you handle difficult customer service situations?
• What strategies do you use to ensure that all systems are running smoothly and efficiently?